Fibre 65 no internet, router flashing orange

[Alecmills]

Hi all,

Just as the title says, is anyone else having problems today? Bolton, Greater Manchester here.

If I have posted in error in the wrong section, my apologies in advance.

Thanks.

[Alecmills]

Hi there,

Thanks for that info!

[Philile-TT]

@Alecmills hope you get better soon. 

[Alecmills]

All fine guys and will call when I feel better, no worries and cheers for all the replies again 🙂

[Philile-TT]

@Alecmills you are welcome. 

[Alecmills]

Sorry, was out then, no worries and thx for your reply!

[Philile-TT]

@UITA23! No, it is not a problem to comment hence I had mentioned if you are still having an issue so that we can look into resolving it. 

[UITA23!]

"is anyone else having problems today"

I have! Is it against the rules to comment on another post when invited to?

[Philile-TT]

@UITA23! Please start your own thread if you are still having an issue.

[UITA23!]

Exactly the same issue here.

"I don't really understand how you can have a flashing orange light and yet get a 45Mbps download. ", do you think he means historically?

This is the fourth router that's giving me the same problem (Sagemcom Fast 5364), last one was replaced yesterday, and the flashing orange light is there!

[Philile-TT]

@Alecmills I am sorry to hear that, speedy recovery. You can call the technical support team on the number 0345 172 0088 Monday - Friday 9am - 7pm; Saturday - 9am - 6pm; Sunday - Closed. 

[Alecmills]

Thanks one and all, I will try to get through on the phone, as I have had an injury and difficult to type on here.

Cheers on,

Al.

[Philile-TT]

@Alecmills Are you currently at home? 

[Alecmills]

Will check in after monday, and yes, no Internet at all. No worries.

[Philile-TT]

@Alecmills Please respond to @KeithFrench so that we can look into performing a diagnostics test. 

[KeithFrench]

Hi @Alecmills 

I don't really understand how you can have a flashing orange light and yet get a 45Mbps download. Unless this is an older router than I suspect you have, with that light flashing, you should have a nonexistent download speed. Please can you clarify?

[KeithFrench]

@Alecmills 

Depending how far you are from your fibre cabinet & what your guaranteed download speed is, this could be as fast as 79Mbps.

What make/model of router do you have?

[Gliwmaeden2]

45mbps is quite normal for FTTC Fibre65, @Alecmills.

Not a lot can be done to check the router / connection before staff support returns on Monday. 

Have you checked out this article?

https://community.talktalk.co.uk/t5/Articles/Why-is-my-TalkTalk-router-light-flashing-orange/ta-p/29...

[Alecmills]

Hi,

On I do believe fibre 65, but only get about 45mbps.

Cheers.

[KeithFrench]

What package are you on?