on 04-01-2021 09:33 AM
Hi could you check my contract and line speeds.
I moved to fibre 65 but haven’t noticed any speed increase.(still mostly getting fibre35 speeds) I’m running your hg633 router.
I have don’t the turn off and wait.
on 08-01-2021 03:21 PM
Glad our team was able to help.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 08-01-2021 02:48 PM
on 06-01-2021 12:51 PM
on 06-01-2021 08:33 AM
on 05-01-2021 03:04 PM
hi the lovely lady debbie.
as it seems im running an old router the hg633 would it be possible to send out the latest wifi hub to see if helps speed up my slow wifi .
many thanks frizz (darran)
on 05-01-2021 02:36 PM
on 05-01-2021 02:28 PM
You are clearly on the cusp of getting marginal benefits from the faster package. If upload speeds of more than 10 meg are of no concern to you then you may as well switch back to Fibre 35. The price difference between the two is minimal though, only £2 on latest offers.
on 05-01-2021 01:18 PM
Thanks for confirming your details.
I have checked and the predicted speed range for your line is showing between 51 and 35.4mb, with a guaranteed minimum speed of 31.7mb.
Your current speed is within the predicted range for the line.
on 05-01-2021 10:21 AM
Apologies for the delay.
I've checked the connection stats and your line is in sync at 43.2mb.
I'm just sending you a Private Message to confirm some details so we can check the predicted speed range for the line.