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Fibre 65 no speed change.

Frizz
Popular Poster
Message 17 of 17

Hi could you check my contract and line speeds.  
I moved to fibre 65 but haven’t noticed any speed increase.(still mostly getting fibre35 speeds)  I’m running your hg633 router. 
I have don’t the turn off and wait. 
thanks darran. 

frizz
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16 REPLIES 16

Message 1 of 17

Hi

 

Glad our team was able to help.

 

Thanks  

 

Karl. 

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Message 2 of 17
Hi new WiFi hub came today many thanks.
I’m now getting full speed over WiFi.
35mbps. 👍🏻 Double the WiFi speed I was getting with the hg633 over WiFi.
Hopefully it will stay at this speed.
Thank you again for dealing with this issue so promptly.
frizz

Message 3 of 17

Hi Darran

 

No problem, please let us know how you get on.

 

Thanks

 

Debbie 🙂

Message 4 of 17
Many thanks for sorting this out so quickly.
frizz

Message 5 of 17

Hi Darran

 

I have ordered the new Huawei WIFI Hub, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie 🙂

Message 6 of 17

hi the lovely lady debbie.

as it seems im running an old router the hg633 would it be possible to send out the latest wifi hub to see if helps speed up my slow wifi .

many thanks frizz (darran)

frizz

Message 7 of 17

Oh, don't do that! OCEs won't answer unsolicited PMs. Just mentioning it here is fine.

Message 8 of 17
ok cheers ill send the lovely lady debbie a pm and see what she can do.
frizz
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Message 9 of 17

The HG633 is getting on a bit now, if you ask the OCE nicely ...  😉

Message 10 of 17
ok so speed test done.
next to router 15mbps wifi
35 mbps hard wired.
wifi is very slow for saying im sat next to wifi router
i have the hg633 router would the new wifi hub perform any better?
frizz
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Message 11 of 17

You are clearly on the cusp of getting marginal benefits from the faster package. If upload speeds of more than 10 meg are of no concern to you then you may as well switch back to Fibre 35. The price difference between the two is minimal though, only £2 on latest offers.

Message 12 of 17
ok but i am getting below 40 meg speeds at my router. ill run a speed test now.
frizz
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Message 13 of 17

You are getting Fibre 65 speeds, if you were on Fibre 35 it would be at, or below 40 meg.

Message 14 of 17
ok only just seen this post. how come i got moved onto fibre 65 if i only get fibre 35 speeds? is there a price difference between the 2 different speeds?
frizz
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Message 15 of 17

Hi Frizz

 

Thanks for confirming your details.

 

I have checked and the predicted speed range for your line is showing between 51 and 35.4mb, with a guaranteed minimum speed of 31.7mb.

 

Your current speed is within the predicted range for the line.

 

Thanks

 

Debbie

 

 

Debbie-TalkTalk
Support Team
Message 16 of 17

Hi Frizz

 

Apologies for the delay.

 

I've checked the connection stats and your line is in sync at 43.2mb.

 

I'm just sending you a Private Message to confirm some details so we can check the predicted speed range for the line.

 

Thanks

 

Debbie