on 26-10-2021 03:29 PM
I have been trying for the last 3 weeks to switch to the Super Fibre bundle. I have applied online at least twice and all it says is you will be sent an email in 10 days. 10 days is well past and I have received nothing except repeats of the original email with the original offer. I have also rung customer services at least 3 times and have received differing answers. I am near the end of my contract so TALKTALK you are about to lose a loyal customer who has been with you since about 2007. This is appalling service.!
on 26-10-2021 03:47 PM
If you call and speak to our customer loyalty team they can assist. The customer loyalty team are the only team that can deal with your request.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE