on 18-09-2021 11:14 AM
Since transferring to fibre 65 from my previous package I've been unable to get the guaranteed speed and I'm constantly getting a 'no internet connection' message on my laptop & other devices.
Running speed tests always results in a 'poor' result as shown below, this was this mornings, I've had to reboot my router twice already today with no improvement in bandwidth.
on 20-09-2021 07:24 AM
I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault, however I can see that the sync speed has dropped and the connection looks very unstable. Is the router still connected to the test socket at the moment? Do you also have an alternative router that you can test with please?
on 19-09-2021 12:57 PM
Thanks for your tests, it saves you having to them tomorrow. I will ask TalkTalk support to investigate this for you. Please try to avoid posting on here now, until they pick it up, as it might put you down the queue.
on 19-09-2021 11:37 AM
Just carried out a speed check it's 32 to the router & 17 to my laptop with all other devices off, I've tried both the 2.4GHz & 5 GHz networks and there's no perceivable difference. Internet dropped again at 0100 last night, when this happens I'm seeing that I'm still connected to through WiFi and have a strong signal but my devices report 'No Internet Access'.
on 18-09-2021 10:37 PM
Is the sync speed still slow at the router, or only slow as a speed test on your device?
18-09-2021 06:23 PM - edited 18-09-2021 07:35 PM
So an update i had a connection which kept dropping on line chat with service desk got me to do a factory reset and also plug in a new microfilter into test socket now i have no internet connection at all internet light on router is off apart from power all others are flashing.
EDIT: Internet connection returned after several hours off, speed still under 30 Mbps
on 18-09-2021 02:46 PM
I will PM you my guide on Master sockets
on 18-09-2021 02:19 PM
Have a look here and tell us which one it is:
Regardless of exact type, you can remove the faceplate and then connect the router to the test socket using a microfilter. This rules out any issues with internal wiring, or the faceplate itself.
on 18-09-2021 01:03 PM
Just squeeze in the retaining clips near the bottom to remove the faceplate:-
The test socket is shown below:-
on 18-09-2021 11:52 AM
If the speed to the router is poor, before investigating it, TalkTalk will probably ask you to try the router in the test socket. This is the one that can be found behind the removable faceplate on your master socket. Once you have removed the faceplate, the test socket can be seen on the right. Try that now, ideally with a new microfilter & see what speed you get, because the TalkTalk support team on this forum will not be back until Monday now.
However, the speed at the device may be able to be improved now. How do you connect to the router from the device, via a wired (Ethernet) connection or a wireless one?