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Fibre 65 speed have dropped

FSimoes
Chatterbox
Message 3 of 3

Hi!

I been having slow connection and noticed our Fibre 65 speeds have dropped significantly. I have tried to fix the issue with a reset to the router but no joy. Please will you check our line?

 

Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]

DownstreamUpstream
266207408
300057408
6.206.20
16.900.00
12.206.00

 

At the moment the speed its way below the guaranteed.

Kind Regards,

0 Likes
2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Morning,

 

I'm sorry to hear this and I will take a look now. I've run a test on the line which hasn't detected a fault, however I can see that the sync speed has increased again in the last 24hrs. How is your speed at the moment?

 

Thanks

 

Skynet_TX
Community Star
Message 2 of 3

Hi @FSimoes,

 

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

 

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

 

If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem (although you may need to leave the router connected at the test socket for 72+ hours before you would start to see a speed increase if this was the cause of the problem).

 

The staff here won't be around now until Monday, but they should be able to respond to this post early next week to help.