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Fibre 65 with new router - having to reboot router almost daily

stevebakersemail
First Timer
Message 6 of 6

Hello community,

I have just switched to Fibre 65 last week (20/02/2021), having had reliable TalkTalk internet on the old "Fast Broadband" package for over 10 years. As I'm now working from home I need a fast reliable connection.

I have also received a new Sagemcom "TalkTalk hub" router - Hardware version: FAST5364 3.00, Software version: SG4K10002816t.

 

The problem I'm having is that it keeps losing internet connection (even though the LED is solid white and logging onto the router reports that it is connected):

xDSl

 

Line 1

Status

UP

Connection Time

07h53m49s

Link Status

UP

Standard

VDSL2 (G_993_2_ANNEX_ B)

Line Encoding

DMT

Link Encapsulation

ATM (G_992_3_ANNEX_ K_ATM)

 

Line 1

 

Downstream

Upstream

Actual Rate [Kbps]

71778

14496

Maximum Rate [Kbps]

70413

14496

Noise Margin [dB]

3.90

5.90

Attenuation [dB]

16.10

0.00

Power [dBm]

12.50

7.30

 

After rebooting the router the connection returns - I have had to reboot 4 times in the last week and 2 times today.

Any advice is appreciated - do I have a faulty router?

 

0 Likes
5 REPLIES 5

Message 1 of 6

Hi Steve

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Message 2 of 6

Hi Debbie,

 

Yes please. I'm confident that will fix my issues.

 

Many thanks,

Steve

Message 3 of 6

Hi Steve

 

Apologies for the delay.

 

I can send a Huawei WIFI hub for testing, would you like me to arrange this?

 

Thanks

 

Debbie

0 Likes

Message 4 of 6

Thanks @Skynet_TX 

Yes the log is full of DNS errors (DNS name resolution failure) at the time I was having issues earlier today.

I'll sit tight for some assistance on Monday.

 

Thanks for the reply

Skynet_TX
Community Star
Message 5 of 6

Hi @stevebakersemail,

 

I've seen several reports of similar issues from other customers, sometimes it seems to be a DNS issue with the router. The staff here will be able to help, and if they did think it was this problem they would be able to arrange a replacement router, maybe one of a different type.

 

If you can access the logs in the router can you see any indications of DNS errors at the times you have these issues.

 

The staff here won't be around now until Monday, but they should be able to respond to this post early next week to help.