on 26-03-2021 09:46 PM
I upgraded to fibre 65 around a month ago and my speeds are no better than before.
I was given an estimated speed of 40-49 gbps and a guarantee of 38.9, however I am only achieving 36mbps to the router and even your own on-line test facility rates this as "Poor".
A check on the BT Broadband Availability Checker shows a maximum speed of 67 mbps for my address, so your quoted estimate should be well achievable.
27-03-2021 03:34 PM - edited 27-03-2021 03:35 PM
@John1949, don't repeat the exercise of powering down too frequently, as it will be misread as disconnections.
Perhaps early on Sunday, and then leave it on until you hear back from staff?
on 27-03-2021 02:16 PM
No I hadn't tried this before, just re-booted the router a few times over the month.
I have now done what you suggested, but unfortunately the speed is now even lower!
I'll give it another try and leave it disconnected overnight.