Fibre 65

[John1949]

I upgraded to fibre 65 around a month ago and my speeds are no better than before.
I was given an estimated speed of 40-49 gbps and a guarantee of 38.9, however I am only achieving 36mbps to the router and even your own on-line test facility rates this as "Poor".
A check on the BT Broadband Availability Checker shows a maximum speed of 67 mbps for my address, so your quoted estimate should be well achievable.

[Gliwmaeden2]

@John1949, don't repeat the exercise of powering down too frequently, as it will be misread as disconnections.

Perhaps early on Sunday, and then leave it on until you hear back from staff?

[John1949]

Thanks Bazzatay,

No I hadn't tried this before, just re-booted the router a few times over the month.

I have now done what you suggested, but unfortunately the speed is now even lower!

I'll give it another try and leave it disconnected overnight.

John

[Bazzatay]

Have you tried a full 30min power down of router since the upgrade?

This will allow a new profile in the street cabinet ''New Session''

Regards