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Fibre 65

John1949
Conversation Starter
Message 44 of 44

I upgraded to fibre 65 around a month ago and my speeds are no better than before.
I was given an estimated speed of 40-49 gbps and a guarantee of 38.9, however I am only achieving 36mbps to the router and even your own on-line test facility rates this as "Poor".
A check on the BT Broadband Availability Checker shows a maximum speed of 67 mbps for my address, so your quoted estimate should be well achievable.

 

 

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43 REPLIES 43

Message 41 of 44

@John1949, don't repeat the exercise of powering down too frequently, as it will be misread as disconnections.

 

Perhaps early on Sunday, and then leave it on until you hear back from staff?

 

 

Gliwmaeden2, a fellow customer.

John1949
Conversation Starter
Message 42 of 44

Thanks Bazzatay,

No I hadn't tried this before, just re-booted the router a few times over the month.

I have now done what you suggested, but unfortunately the speed is now even lower!

I'll give it another try and leave it disconnected overnight.

John

 

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Bazzatay
Whizz Kid
Message 43 of 44

Have you tried a full 30min power down of router since the upgrade?

 

This will allow a new profile in the street cabinet ''New Session''

 

Regards

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