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Fibre Broadband Go Live scheduled Yesterday. Confirmed date past, estimated date changed.

epictommy
Chatterbox
Message 6 of 6

Hey, it was confirmed via mail that my Go Live date for Fibre Broadband would be the 10th of August.

 

After checking My Account this morning, the estimated date has changed to the 14th from the 10th.

 

Is it usual for an estimated date to change after a confirmed Go Live date?

 

Yesterday my internet was acting up as and I assumed this was for the swap (disconnected internet throughout the day, even late into the evening).

 

Thanks.

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5 REPLIES 5

Message 1 of 6

Hey,

 

I've just received an email stating that my order for Fibre has been canceled but with no explanation. It is worded as if I canceled the order.

 

I was told by another member of support I'd have an update by tomorrow (the 20th) from OpenReach on my order..

 

This is all very confusing. Please can someone explain why my order has been cancelled?

 

Thanks.

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Message 2 of 6

Hi epictommy

 

Thanks for updating your Community Profile. I'm just sending you a Private Message to confirm some details so I can look into this further.

 

Thanks

 

Debbie

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Message 3 of 6

Hi,

 

I have updated my profile to include the information requested.

 

I'd also like to add that again today, the second estimated Go Live date (14th), my internet once again had issues as if the swap was happening, but my account now says the estimated Go Live is on the 19th.

 

Can I get some help and information as to what is going on with my upgrade?

 

Thank you.

Debbie-TalkTalk
Support Team
Message 4 of 6

Hi epictommy

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

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Skynet_TX
Community Star
Message 5 of 6

Hi @epictommy ,

 

If you were having connection issues yesterday then it may be that the OpenReach engineer went to the cabinet to move your connection to fibre but has found a problem that he could not immediately resolve, so OpenReach may then have to push the date back to give themselves time to resolve the issue.

 

That is just my guess, but the staff on this forum would be able to check and let you know.

 

For one of the TalkTalk OCE's on this forum to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post in the next few days.