on 14-05-2019 03:53 PM
I took out a new phone line and fibre broadband with Talk Talk, starting on 1st May. An email was received stating that it can take 14 days of monitoring by Talk Talk before the broadband gets up to speed (30MB+). Today, on 14th May, the broadband speed is around 18MB. (This has been measured with a PC connected via ethernet cable to the Talk Talk provided router, connected directly to the master test socket.) Is it likely that the speed will increase further over the next day or two to meet the Fast Fibre advertised speed?
on 10-06-2019 10:49 AM
on 10-06-2019 10:31 AM
I’m happy to report that, following the BTOR visit, my speeds are now 33.1MB d/l and 9MB u/l.
It’s probable that the OCE members here will know the following but it could be useful information for other readers of this topic.
The very friendly and knowledgeable BTOR engineer who arrived on Saturday afternoon explained that using the 'normal' test equipment he would not have seen the problem. He would have reset the circuit in the exchange which would likely increased the broadband speed for a few days before it reduced again, causing more frustration. On this visit, the engineer had the latest test equipment with him. When running tests on the line, he could see that there was a problem before the master test socket. He showed me that his equipment was currently recording similar speeds of 20MB d/l and 0.8MB u/l then disappeared to deal with the problem. On this return, he showed that his equipment was now recording 33MB d/l and 9MB u/l. The fact that the u/l speed has never been as high as 9MB gave me the confidence that he had solved the problem. Therefore my recommendation is that when you have a BTOR engineer check your line, ask if he/she is using the latest broadband testing equipment.
My thanks to all the OCE team for your support is getting this resolved. I have my doubts that this could have happened via the online/chat support. I think they have different skills.
on 07-06-2019 09:53 AM
on 07-06-2019 07:54 AM
Thanks for the Private Message and additional information.
I have passed your availability for an engineer visit over to our Network Team and I will post back to confirm the date and time of this visit.
on 06-06-2019 11:47 AM
on 06-06-2019 10:21 AM
on 05-06-2019 10:46 AM
on 04-06-2019 09:53 AM
on 02-06-2019 11:05 PM
The ASUS modem/router did a firmware update on Monday 20th May. I've checked and that was the latest firmware version.
On Saturday (1st June) the d/l speed dropped further again (17.8MB) however the u/l speed improved from 0.84MB to 1.74MB. Today, Sunday 2nd June, the d/l speed is 23MB, the u/l speed is 1.9MB. Weekends can give strange results for some reason so I'll test the speed again tomorrow (Monday).
I'm still concerned that the speed is below what it should be. If I log into my account, I get the message, "Your broadband connection should be okay now." Clearly it's not. Do I report the speed again with an online 'helper' and go through the step-by-step process before they (unnecessarily) book an engineering visit?
on 31-05-2019 09:47 AM
DLM changed your profile at 23:30 on the 22nd which will be the cause of the speed drop that you noticed on the 23rd. I don't know why the upstream speed dropped on the 28th, there's no corresponding profile change
DLM changes the profile after a period of monitoring, so if you make a change such as replacing the router which then causes the connection stats to be better or worse than the previous router, DLM will generally only change the profile a couple of day later or longer, after a period of monitoring
I'd initially check to see if there's a firmware update available for the ASUS, and if there is then retest with the updated firmware
on 30-05-2019 01:14 PM
This is getting more confusing!
On Monday 20th, I swapped the TT modem/router for a brand new ASUS AC68U so that I could set up a guest network for friends. This had 28MB download and 4.5MB upload each day until Thursday 23rd, when the download speed dropped to 21MB, and Tuesday 28th, when the upload speed suddenly dropped to 0.76MB.
Why did the download speed drop after three days?
Why did the upload speed then drop after eight days?
This morning I have swapped the TT modem/router and the ASUS modem/router several times and got the following:
TT: Tonypandy - 20.4MB d/l; 4.7MB u/l; 18ms ping
ASUS: Caerphilly - 22.5MB d/l; 0.8MB u/l; 73ms ping
TT: Brighton - 19.7MB d/l; 5.1MB u/l; 76ms ping
ASUS: Brighton 22.4MB d/l; 0.8MB u/l; 18ms ping
TT: Burgess Hill 19.4MB d/l; 4.7MB u/l; 16ms ping
I then did a reset for the ASUS modem/router to be sure that a setting hadn't been changed accidentally (though the ASUS hadn't been touched before the upload speed dropped).
ASUS: Burgess Hill 22.1MB d/l; 0.86MB u/l; 78ms ping
What next? 🤔
on 30-05-2019 11:37 AM
on 30-05-2019 09:11 AM
I had a 30 minute calls on Monday and Tuesday evenings, no noise was heard during the calls. I just tried 17070 but, of course, the quiet test isn't enabled. I then called a friend's number, no noise was heard.
It seemed that the speed dropped when the connection moved from a server in Wales to a local server on Thursday last week but that may be coincidence.
The modem/router is still connected to the test socket. There are no other connections/extensions from the socket anyway. This morning's speed is the same as yesterday 21MB download, 0.86MB upload. I did note during the test that the download speed went to around 15MB initially then slowly increased to 21MB.
Clearly something is not right!
on 30-05-2019 08:21 AM