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Fibre Broadband Speed Not Up To Expected Level

Davo_B
Team Player
Message 45 of 45

Hello

I took out a new phone line and fibre broadband with Talk Talk, starting on 1st May.  An email was received stating that it can take 14 days of monitoring by Talk Talk before the broadband gets up to speed (30MB+). Today, on 14th May, the broadband speed is around 18MB.  (This has been measured with a PC connected via ethernet cable to the Talk Talk provided router, connected directly to the master test socket.)  Is it likely that the speed will increase further over the next day or two to meet the Fast Fibre advertised speed?

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44 REPLIES 44

Message 1 of 45

Hi Davo_B

 

Thanks for keeping us updated, please let us know if you do experience any further issues.

 

Debbie

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Message 2 of 45

Hello

 

I’m happy to report that, following the BTOR visit, my speeds are now 33.1MB d/l and 9MB u/l. 

 

It’s probable that the OCE members here will know the following but it could be useful information for other readers of this topic.

 

The very friendly and knowledgeable BTOR engineer who arrived on Saturday afternoon explained that using the 'normal' test equipment he would not have seen the problem.  He would have reset the circuit in the exchange which would likely increased the broadband speed for a few days before it reduced again, causing more frustration.  On this visit, the engineer had the latest test equipment with him.  When running tests on the line, he could see that there was a problem before the master test socket.  He showed me that his equipment was currently recording similar speeds of 20MB d/l and 0.8MB u/l then disappeared to deal with the problem.  On this return, he showed that his equipment was now recording 33MB d/l and 9MB u/l.  The fact that the u/l speed has never been as high as 9MB gave me the confidence that he had solved the problem.  Therefore my recommendation is that when you have a BTOR engineer check your line, ask if he/she is using the latest broadband testing equipment.

 

My thanks to all the OCE team for your support is getting this resolved.  I have my doubts that this could have happened via the online/chat support.  I think they have different skills.

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Message 3 of 45
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Message 4 of 45

Thanks Debbie.  Will do.

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Message 5 of 45

Hi Davo_B

 

The engineer visit has been arranged for tomorrow 08/06 PM (1pm - 6pm)

 

Please let us know how you get on following this visit.

 

Thanks

 

Debbie

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Message 6 of 45

Hi Davo_B

 

Thanks for the Private Message and additional information.

 

I have passed your availability for an engineer visit over to our Network Team and I will post back to confirm the date and time of this visit.

 

Thanks

 

Debbie

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Message 7 of 45

Hi Davo_B

 

The next step will be to arrange a BT Openreach engineer visit.

 

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

 

Thanks

 

Debbie

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Message 8 of 45

Hi Davo_B

 

I've requested an update on this fault and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

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Message 9 of 45

Bumping as requested.

 

Good morning, Chris

This morning's speed test shows a slowdown at 20.5MB d/l and 0.81MB u/l.

Thanks

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Message 10 of 45

OK thanks. I've logged this over to our network team for further investigation. Can you bump the thread tomorrow and we'll check for updates

 

Chris

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Message 11 of 45

Chris Hi

 

A speed test just now shows that the speed is similar to yesterday.  It's 23.4MB d/l and 1.9MB u/l.

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Message 12 of 45

Hi Davo_B,

 

Thanks for the update, how has it been since your last post?

Chris

 

 

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Message 13 of 45

Monday morning's speed readings from broadbandspeedchecker are 23.7MB d/l and 1.9MB u/l.

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Message 14 of 45

Hi

The ASUS modem/router did a firmware update on Monday 20th May.  I've checked and that was the latest firmware version.

On Saturday (1st June) the d/l speed dropped further again (17.8MB) however the u/l speed improved from 0.84MB to 1.74MB.  Today, Sunday 2nd June, the d/l speed is 23MB, the u/l speed is 1.9MB.  Weekends can give strange results for some reason so I'll test the speed again tomorrow (Monday).

 

I'm still concerned that the speed is below what it should be.  If I log into my account, I get the message, "Your broadband connection should be okay now."  Clearly it's not.  Do I report the speed again with an online 'helper' and go through the step-by-step process before they (unnecessarily) book an engineering visit?

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Message 15 of 45

DLM changed your profile at 23:30 on the 22nd  which will be the cause of the speed drop that you noticed on the 23rd. I don't know why the upstream speed dropped on the 28th, there's no corresponding profile change

 

DLM changes the profile after a period of monitoring, so if you make a change such as replacing the router which then causes the connection stats to be better or worse than the previous router, DLM will generally only change the profile a couple of day later or longer, after a period of monitoring

 

I'd initially check to see if there's a firmware update available for the ASUS, and if there is then retest with the updated firmware


Chris

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Message 16 of 45

Chris Hi

This is getting more confusing! 

 

Background

On Monday 20th, I swapped the TT modem/router for a brand new ASUS AC68U so that I could set up a guest network for friends.  This had 28MB download and 4.5MB upload each day until Thursday 23rd, when the download speed dropped to 21MB, and Tuesday 28th, when the upload speed suddenly dropped to 0.76MB.  

Why did the download speed drop after three days?

Why did the upload speed then drop after eight days?

 

Latest

This morning I have swapped the TT modem/router and the ASUS modem/router several times and got the following:

TT: Tonypandy - 20.4MB d/l; 4.7MB u/l; 18ms ping

ASUS: Caerphilly - 22.5MB d/l; 0.8MB u/l; 73ms ping

TT: Brighton - 19.7MB d/l; 5.1MB u/l; 76ms ping

ASUS: Brighton 22.4MB d/l; 0.8MB u/l; 18ms ping

TT: Burgess Hill 19.4MB d/l; 4.7MB u/l; 16ms ping

I then did a reset for the ASUS modem/router to be sure that a setting hadn't been changed accidentally (though the ASUS hadn't been touched before the upload speed dropped).

ASUS: Burgess Hill 22.1MB d/l; 0.86MB u/l; 78ms ping

 

What next? 🤔

 

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Message 17 of 45

OK thanks, just to confirm, have you tested with a second router? If not then I can send one to test with


Chris

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Message 18 of 45

Chris Hi

I had a 30 minute calls on Monday and Tuesday evenings, no noise was heard during the calls.  I just tried 17070 but, of course, the quiet test isn't enabled.  I then called a friend's number, no noise was heard.

It seemed that the speed dropped when the connection moved from a server in Wales to a local server on Thursday last week but that may be coincidence.  

The modem/router is still connected to the test socket.  There are no other connections/extensions from the socket anyway.  This morning's speed is the same as yesterday 21MB download, 0.86MB upload.  I did note during the test that the download speed went to around 15MB initially then slowly increased to 21MB.

Clearly something is not right!

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Chris-TalkTalk
Support Team
Message 19 of 45

Hi Davo_B,

 

Are you experiencing any problems with your telephone service such as noise on the line?

Chris

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Message 20 of 45

Good morning

This morning I noted that the test server moved to Tangmere.  The speed test recorded 21MB download and 0.86MB upload.

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