on 29-11-2018 12:08 AM
I've been a talktalk customer for many years, without any real issues, until I decided to upgrade to Fibre Broadband. Since upgrading to Fibre Broadband back in July 18 I have at least 7 Bright Sparks engineers and 5 Open Reach engineers out to resolve my internet issues, although they seem to resolve the issue, at the time of the visit, the problem is only fixed on a temporary basis.
I lose my Internet connection again and yet again, I go through the cycle of reporting the problem with the Talktalk Agents/Managers. In fact I had a Bright Sparks Engineer this Monday, who couldn't resolve the issue, so an appointment was made for an Open Reach Engineer who came out on Tuesday (the next day) who fixed the issue, only for the internet to go down again at 9pm that night. I then phoned the helpline again, on Wednesday 28th, and they've now arranged for a appointment for another Bright Sparks Engineer to come out on the 5th Dec, only for this forever cycle to begin again.
I feel there is more to this than meets the eye, when the engineer goes to the Fibre Box and starts messing around with the cables, this doesn't resolve the issue. A further investigation is needed to look at the cable running from the box to the home and this should be checked, to see if this is causing the issue.
Does anybody else have these problems?
on 01-02-2019 02:32 PM
Our network team have advised that another engineer visit is going to be required. If you'd like us to go ahead with the engineer visit can you confirm:
I've also sent you a PM to confirm some other details
on 31-01-2019 11:11 AM
on 31-01-2019 06:57 AM
I'm sorry for the delay. Is it still only dropping when it rains? Is there any noise on the line/no dial tone when it rains or is it just the broadband connection which is affected?
on 30-01-2019 03:42 PM
Hi Debbie, yes the line keeps dropping on my Faster Fibre line. It dropped about 11am and then reconnected around 1.30pm. 28mps is very slow for a Faster Fibre Line.
on 30-01-2019 08:50 AM
on 29-01-2019 03:45 PM
Hi there, had broadband from early hours this morning and upto about 1pm (34 Mbps). Then it went again.
Spoke to a advisor last night and was informed that there was an outage on my line and that my line will be upgraded 🤞
on 29-01-2019 01:27 PM
Line test is showing that your line is potentially being affected by an incident, unfortunately it doesn't give much more information than this. How has it been so far today?
on 28-01-2019 07:18 AM
With the broadband connected to the test socket, my internet dropped on the morning of last Saturday and Sunday (19th/20th Jan), this was after some light rain on the same day. However, this weekend it dropped from Saturday Afternoon until the early hours of Monday morning (26th to 28th Jan), after a substantial amount of rain. It appears that everytime it rains I lose connection and after it has stopped raining and dries up I get connected again. Not looking forward to the next time it rains.
Are you able to resolve this?
on 17-12-2018 03:04 PM
on 17-12-2018 02:49 PM
My router has been connected to the test socket many times, when on the phone to India and when the 8 engineers have visited my house.
Should I leave the router connected to the test socket until it drops?
on 17-12-2018 02:33 PM
Thanks for confirming this. Have you previously tested the router at the test socket? If the connection is still dropping now that the router is connected at the test socket then please let us know and we'll pass this straight over for further investigation.
on 17-12-2018 02:21 PM
Just got in from work and connected the router, via the Microfilter, to the test socket.
The router is connected to the internet, please could you test the connection.
Cheers Stuart Gilmour
on 17-12-2018 10:48 AM
on 17-12-2018 10:34 AM
The router isn't connected to the test socket. However, the internet connection did come back on this morning, but I still don't have a stable line.
I would appreciate it if you forward this to your network team.
on 17-12-2018 10:14 AM
I'm really sorry to hear this.
The line tests have not detected any faults but I can see a high number of re connections on the line.
Is the router currently connected at the test socket? I can then pass this over to our Network Team for investigation.
on 16-12-2018 05:48 PM
Thanks, I kept using the wi-fi hub at 20mps and there was a local power cut on Wednesday Evening 12th Dec. When the electric came back on, the speed went upto 40-50 mps.
This was ok until Saturday Afternoon (15th Dec), when it was raining and the internet went off again only for it to come on later on in the evening. However, the internet has now gone off again this afternoon (16th Dec).
I have now connected the broadband router that you just sent and this is yet to connect to the internet.
I would appreciate it if you escalate this problem, as I upgraded to Fibre in July and I've had nothing but problems, with countless numbers of engineers visiting my house, with them only solving the problem in the short term.
on 11-12-2018 10:55 AM
I've ordered you a new router to test with, should be with you within a couple of days but please allow up to 5 working days for delivery