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Fibre Broadband dropped speed after 3am.

an1sa_k
Whizz Kid
Message 6 of 6

Something weird occurred with my broadband connection at around 3am this morning. I've posted a screenshot of the router log below:

 

Screenshot_20200807-065400.jpg

Screenshot_20200807-065350.jpg

After that, my download has dropped from a solid 72+mbps connection speed (which I've had since I renewed my contract) to 15mbps.

 

I don't know if DLM is playing around with my line, but I'd appreciate it if someone could take a look and maybe reset the DLM system? 

 

IMG_20200807_070016.jpg

Many thanks. 

Anisa Khalifa
0 Likes
5 REPLIES 5

Michelle-TalkTalk
Support Team
Message 1 of 6

Hi an1sa_k,

 

I'm glad to hear this and thanks for the update 🙂

 

Thanks

 

Message 2 of 6

Hey @Karl-TalkTalk

 

The Openreach engineer arrived at my house today, and did what he needed to do. I'm pleased to say that my connection is now back to its usual speeds.

 

Thanks for all your help 😀

Anisa Khalifa

Message 3 of 6

Just looking through my router logs and seeing something I've never seen before. I've copied and pasted this section from there.

 

07.08.2020 18:18:11ErrorDNS
DNS name resolution failure (live.musical.ly)
07.08.2020 18:18:11ErrorDNS
DNS name resolution failure (live.musical.ly)
07.08.2020 18:18:11ErrorDNS
DNS name resolution failure (app.musemuse.cn)
07.08.2020 18:18:11ErrorDNS
DNS name resolution failure (app.musemuse.cn)
07.08.2020 18:18:11ErrorDNS
DNS name resolution failure (share.musemuse.cn)
07.08.2020 18:18:11ErrorDNS
DNS name resolution failure (share.musemuse.cn)
07.08.2020 18:05:35ErrorDNS
DNS name resolution failure (live.musical.ly)
07.08.2020 18:05:35ErrorDNS
DNS name resolution failure (live.musical.ly)
07.08.2020 18:05:35ErrorDNS
DNS name resolution failure (app.musemuse.cn)
07.08.2020 18:05:35ErrorDNS
DNS name resolution failure (app.musemuse.cn)
07.08.2020 18:05:35ErrorDNS
DNS name resolution failure (share.musemuse.cn)
07.08.2020 18:05:35ErrorDNS
DNS name resolution failure (share.musemuse.cn)
07.08.2020 17:57:13ErrorDNS
DNS name resolution failure (app.musemuse.cn)
07.08.2020 17:57:13ErrorDNS
DNS name resolution failure (app.musemuse.cn)
07.08.2020 17:57:13ErrorDNS
DNS name resolution failure (share.musemuse.cn)
07.08.2020 17:57:13ErrorDNS
DNS name resolution failure (share.musemuse.cn)
07.08.2020 17:54:00ErrorDNS
DNS name resolution failure (live.musical.ly)
07.08.2020 17:54:00ErrorDNS
DNS name resolution failure (live.musical.ly)
07.08.2020 17:54:00ErrorDNS
DNS name resolution failure (app.musemuse.cn)
07.08.2020 17:54:00ErrorDNS
DNS name resolution failure (app.musemuse.cn)

 

Any idea's as to what is going on? Anyone else experiencing the same errors?

Anisa Khalifa
0 Likes

Message 4 of 6

Hi @Karl-TalkTalk Yes, it is. Unfortunately, an external fault has been found by the line test carried out by a TalkTalk Agent. Will be waiting the next few days for an update. Hope everything gets resolved soon. 

 

Thanks for your help 🙂

Anisa Khalifa

Karl-TalkTalk
Support Team
Message 5 of 6

Hi

 

I'm showing a broadband fault is logged with openreach currently.

 

Thanks  

 

Karl. 

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