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Fibre Broadband not worth the hassle

Anth101
Whizz Kid
Message 1 of 93

This so called fibre is absolute joke i dont know what they done as its absolute garbage .Paying TT and there ripoff line rental and services are a complete waste of time , ive wasted months of the same rigmaroll and they still havent sorted it , I thort the OR clowns were bad to be honest yous are exactly the same bloody useless and im not putting up any longer with this pathetic internet . A complete waste of time .in 7 days time they can stick the contract where the sun dont shine as the clowns have capped the line and they getting not a another penny for this rubbish .

92 REPLIES 92

Message 21 of 93

Hi Anth101,

 

I'm sorry to hear this. Is this the wired or wireless connection which is dropping? It may be worth contacting your CEO contact again so they can look into this further for you.

 

Thanks

 

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Message 22 of 93

wifi hub replaced  and upto now it hasn't disconnected on the wifi but speed is absolute rubbish sync speed pathetic

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Message 23 of 93

Hi Anth101

 

Has the replacement router been connected to the line for at least 48hrs?

 

Thanks

 

Debbie

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Message 24 of 93

Its been on 48 hrs and no difference what so ever and was getting the min guaranteed speed and now had the openreach clowns out yet again and now they telling me the same Bs  saying with more and more taking up this fibre crap that is why my speed has been decreased so now on 20mbps  waste of time paying for this not getting what im paying for same with Netflix cannot watch 4k movies as stupid thing buffering all the time  Give up .

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Message 25 of 93

Hi Anth101

 

Thanks for your reply.

 

I've checked the connection stats and your line is in sync at 21mb. I have passed this over to our Network Team and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

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Message 26 of 93

Hi Anth101

 

Our Network Team have advised that BT Openreach have previously investigated this fault and they have changed DLM from standard to speed, this should take effect from 05/04.

 

Thanks

 

Debbie

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Message 27 of 93

"BT Openreach have previously investigated this fault and they have changed DLM from standard to speed, this should take effect from 05/04."

 

It will be interesting to see if things improve

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Message 28 of 93

Hi Anth101

 

Please can you post back on 06/04 and let us know how the connection compares.

 

Thanks

 

Debbie

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Message 29 of 93

Hi and will do but not sure if will sort this issue out but see what happens not that optimistic with openreach and there useless network

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viewer625
Conversation Starter
Message 30 of 93

Sometimes the speed profile is faster than standard. It is not fair to blame openreach 'cos they set up a line profile how ever the ISP requests. Some ISPs like to use standard others speed.

 

I have seen with my own eyes a Talk Talk standard profile line go up 12mb when the line was moved to an ISP using speed.

 

So wait and see you may get a result best of luck

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Message 31 of 93

Thanks for the info what you have seen but see what happens and then ill post back when and if an improvement . cheers

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Message 32 of 93
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Message 33 of 93

just wondering how long does it take the profile to be changed from standard to speed as upto now it no different and suppose to be done today

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Message 34 of 93

Hi Anth101,

 

Line test is showing that the policy has now been changed, may find that the speed changes in the early hours of the morning


Chris

 

 

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Message 35 of 93

seems if its been done then nothing has changed in regards to standard to speed profile

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viewer625
Conversation Starter
Message 36 of 93

Maybe you need to do a 30m off restart

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Message 37 of 93

Been turned off for 40 mins and restarted speed no different than it was originally is so unsure why it hasn't done nothing

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Message 38 of 93

just had TT fault manager ring me and tell me the same what ive heard from day one monitor the connection for 48 hrs which is guaranteed to be the same as what it is now . So i guess the speed profile hasn't been even done if it suppose to improve the speed . So ive checked with loyalty team that i can leave as had enough with this and look elsewhere for another isp and probably continue where i left off from TT as its tm not wasting my time no more with the same stuff and been told give it 48hrs and a call back within 72 hrs .

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viewer625
Conversation Starter
Message 39 of 93

If you move to another ISP make sure the ISP uses the speed profile before you sign up

ISP's should make it very clear to customers the profile they use or better yet allow customers to choose the profile on sign up

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Message 40 of 93

will do thanks for the info

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