I'm sorry to hear this. Is this the wired or wireless connection which is dropping? It may be worth contacting your CEO contact again so they can look into this further for you.
Its been on 48 hrs and no difference what so ever and was getting the min guaranteed speed and now had the openreach clowns out yet again and now they telling me the same Bs saying with more and more taking up this fibre crap that is why my speed has been decreased so now on 20mbps waste of time paying for this not getting what im paying for same with Netflix cannot watch 4k movies as stupid thing buffering all the time Give up .
Thanks for your reply.
I've checked the connection stats and your line is in sync at 21mb. I have passed this over to our Network Team and I will post back on this thread as soon as I receive further information.
Our Network Team have advised that BT Openreach have previously investigated this fault and they have changed DLM from standard to speed, this should take effect from 05/04.
Sometimes the speed profile is faster than standard. It is not fair to blame openreach 'cos they set up a line profile how ever the ISP requests. Some ISPs like to use standard others speed.
I have seen with my own eyes a Talk Talk standard profile line go up 12mb when the line was moved to an ISP using speed.
So wait and see you may get a result best of luck
just had TT fault manager ring me and tell me the same what ive heard from day one monitor the connection for 48 hrs which is guaranteed to be the same as what it is now . So i guess the speed profile hasn't been even done if it suppose to improve the speed . So ive checked with loyalty team that i can leave as had enough with this and look elsewhere for another isp and probably continue where i left off from TT as its tm not wasting my time no more with the same stuff and been told give it 48hrs and a call back within 72 hrs .