on 26-02-2019 08:02 PM
This so called fibre is absolute joke i dont know what they done as its absolute garbage .Paying TT and there ripoff line rental and services are a complete waste of time , ive wasted months of the same rigmaroll and they still havent sorted it , I thort the OR clowns were bad to be honest yous are exactly the same bloody useless and im not putting up any longer with this pathetic internet . A complete waste of time .in 7 days time they can stick the contract where the sun dont shine as the clowns have capped the line and they getting not a another penny for this rubbish .
on 19-03-2019 06:33 AM
I'm sorry to hear this. Is this the wired or wireless connection which is dropping? It may be worth contacting your CEO contact again so they can look into this further for you.
on 25-03-2019 11:28 AM
on 27-03-2019 09:59 AM
Its been on 48 hrs and no difference what so ever and was getting the min guaranteed speed and now had the openreach clowns out yet again and now they telling me the same Bs saying with more and more taking up this fibre crap that is why my speed has been decreased so now on 20mbps waste of time paying for this not getting what im paying for same with Netflix cannot watch 4k movies as stupid thing buffering all the time Give up .
on 27-03-2019 10:21 AM
Thanks for your reply.
I've checked the connection stats and your line is in sync at 21mb. I have passed this over to our Network Team and I will post back on this thread as soon as I receive further information.
on 27-03-2019 01:29 PM
Our Network Team have advised that BT Openreach have previously investigated this fault and they have changed DLM from standard to speed, this should take effect from 05/04.
on 29-03-2019 07:02 AM
"BT Openreach have previously investigated this fault and they have changed DLM from standard to speed, this should take effect from 05/04."
It will be interesting to see if things improve
on 29-03-2019 09:44 AM
on 29-03-2019 07:30 PM
Sometimes the speed profile is faster than standard. It is not fair to blame openreach 'cos they set up a line profile how ever the ISP requests. Some ISPs like to use standard others speed.
I have seen with my own eyes a Talk Talk standard profile line go up 12mb when the line was moved to an ISP using speed.
So wait and see you may get a result best of luck
on 05-04-2019 03:11 PM
on 06-04-2019 03:16 PM
just had TT fault manager ring me and tell me the same what ive heard from day one monitor the connection for 48 hrs which is guaranteed to be the same as what it is now . So i guess the speed profile hasn't been even done if it suppose to improve the speed . So ive checked with loyalty team that i can leave as had enough with this and look elsewhere for another isp and probably continue where i left off from TT as its tm not wasting my time no more with the same stuff and been told give it 48hrs and a call back within 72 hrs .
on 06-04-2019 03:57 PM
If you move to another ISP make sure the ISP uses the speed profile before you sign up
ISP's should make it very clear to customers the profile they use or better yet allow customers to choose the profile on sign up