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Fibre Broadband poor connection on phones and smart TV

imogenwebb23
First Timer
Message 3 of 3

Hi, 

 

Joined TalkTalk fibre a month ago. Wifi has very poor connection with phones a lot of the time - have to switch on to 4G to load websites. Also same on smart TV quite frequently. 

 

Seems to work better with laptops. 

 

Any tips?

 

Thanks! 

 

Imogen 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi Imogen,

 

How are you getting on?

 

Thanks

 

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Skynet_TX
Community Star
Message 2 of 3

Hi @imogenwebb23 ,

 

There are a few things you could try to see if it is Wi-Fi interference causing the problems.

 

Split the SSID's on the router, this will allow you to give the 2.4GHz and 5GHz networks different names, so your Wi-Fi devices will then see those two networks separately, you can then try connecting to one or the other to see if one gives a more reliable connection than the other.

 

Change the channels that your router broadcasts the Wi-Fi signal on, you can use free smartphone Apps like this to see what channels are being used within range of your smartphone, you can then change your router to use channels that are less congested.

 

If trying the above makes no difference then it may indicate an issue with the router, the staff here would be able to help with that.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post within a day or two.