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Fibre Connection, router dropping connection, mostly every evening/night

CraigeDavido
Whizz Kid
Message 73 of 73

Hi

 

for a while now, i've noticed my connection/router, always loses connection around 9-10 pm every night, getting fed up with this now. i'm playing the PS4 then its just drops connection few times, within each other.

 

Its usually stable in day, then when it comes to around this time, it always loses connection, why is this. Ive restarted the wifi Hub, but still does it.

 

also i think ive noticed, since my sync speed increased on the router, week ago, its been having this problem since then, before this, i didn't have much trouble.

 

Craig

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72 REPLIES 72

Message 61 of 73

Hi CraigeDavido,

 

Thanks for confirming. I've passed this over to our Network Team now and I'll let you know as soon as I receive an update back.

 

Thanks

 

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Message 62 of 73

Hi @Debbie-TalkTalk 

 

Yes, its currently connected into the test socket, and it is for a while now, i leave it in there

 

Craig

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Message 63 of 73

Hi Craig

 

Thanks for your reply.

 

Is the router also connected at the test socket?

 

Thanks

 

Debbie

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Message 64 of 73

Hi Michelle

 

Yes its affecting both wireless and wired, cause the internet goes off, its affecting both yes. I was on PS4 last night, and seen the router disconnect at 11.30pm, again after 10pm onwards. It's all stable throughout the day, and again after 10pm last night it disconnects. Its like somethings changed which sets it to go off at 10pm onwards.

 

Yes the light changes on the front of the router when it loses connection. I Currently got the TalkTalk WifiHub which as only one light at the front of it. It flashes orange once it loses connection, then white/orange when about to reconnect again, then bk to normal solid white light, while bk to normal. It usually takes around 5 minutes or so, to be bk up again after it dropping the connection.

 

Craig

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Message 65 of 73

Hi Craig,

 

I'm sorry for the delay and thanks for the update. Could I just confirm, is this currently affecting wired and wireless as I can't see any recent re-connections on the line? Do any of the lights change on the router?

 

Thanks

 

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Message 66 of 73
Hi @Michelle-TalkTalk 

I tested it past few nights when it drops, and there's no
Noise on the line when the connection drops.

Night before last connection dropped around 10.15pm, and tonight 22nd, it's just dropped again at 23.00pm, so it's still happening every night. I can confirm again it's all stable all in the day, but soon as 10pm or over I always get disconnected once a night. Ok hoping this can be sorted. It's only in the night , don't get it

Craig
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Message 67 of 73

Hi Craig,

 

I'm sorry for the delay. When the connection drops have you noticed any issues with noise on the voice service or no dial tone? As soon as we've confirmed this then we can pass this over to our Network Team for further investigation.

 

Thanks

 

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Message 68 of 73

Hi Chris

 

Sorry only now getting bk, no i don't notice that, i don't knock anything off around that time when i know it does go off that time. Tonight it went off around 10pm again, but few nights before, once it went off around 2am when i checked the router logs, still going off once a night.

 

Don't get it, all stable in day, no disconnects i think, then after 10pm, always get one or 2. Confirm its nothing to do with me turning stuff off.

 

its only happening since the router synced higher on router about 3 weeks ago, cause i powered it off, to get a better sync than what i was getting, which did give me better sync speed. When it was syncing lower, didn't have no disconnects at all for 3-4 weeks what i noticed through router bk then.

 

So am asking can my line handle this speed which i'm having, it looks like, its seems unreliable after 10pm.

 

could it be to do with router, my line outside or exchange

 

Craig

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Message 69 of 73

Hi CraigeDavido,

 

I've taken a look at the line history for the last few days and unavailable seconds are showing at around 2.5 minutes at around 9pm on the 14th and 15th and around 11pm last night. Have you noticed if coincides with your switching any electrical equipment on in the house?
 

Chris

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Message 70 of 73

And what happens, just after 10pm tonight, the connection as dropped yet again, been stable all day.

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Message 71 of 73

Hi Debbie

 

No, i don't reboot the router when it drops, i just let it reconnect by itself which takes 5-10 minutes.

 

right now, all today, the connection hasnt dropped once, but the dreaded time as come around again around 10pm or so, the connection drops, i dont know why this is cause, i havent had a problem at all today, i only have most problems after 10pm onwards, whys this. you can see my the connection logs.

 

i've just checked my router logs, and its been currently up for just over 18 hours, so looks to be stable all day, no disconnects

 

CraigTalkTalk.png

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Debbie-TalkTalk
Support Team
Message 72 of 73

Hi Craig

 

I'm sorry to hear this.

 

The line tests have not detected any faults but I can see re connections on the line.

 

Do you reboot the router when the connection drops?

 

Thanks

 

Debbie

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