on 13-06-2019 11:12 PM
for a while now, i've noticed my connection/router, always loses connection around 9-10 pm every night, getting fed up with this now. i'm playing the PS4 then its just drops connection few times, within each other.
Its usually stable in day, then when it comes to around this time, it always loses connection, why is this. Ive restarted the wifi Hub, but still does it.
also i think ive noticed, since my sync speed increased on the router, week ago, its been having this problem since then, before this, i didn't have much trouble.
on 17-07-2019 11:49 AM
I want bother with the engineer visit for now then, i'll monitor it for the next few days and get bk to you. It prob be bk doing it tonight, but we'll see, hope not. I was surprised it didn't disconnect last night tho, no changes my end.
on 17-07-2019 10:10 AM
on 17-07-2019 09:22 AM
Thanks, i'll let you know how things go. also for the first time in ages last night, it hasn't disconnected, by checking the router logs, its been up for just over a day. Have you done anything ur end, cause i'm surprised it first time in a while it didn't disconnect last night after 10pm.
on 16-07-2019 10:56 AM
on 16-07-2019 09:55 AM
on 16-07-2019 08:15 AM
Thanks for the Private Message.
I've passed your availability for an engineer visit over to our Network Team and I will post back on this thread to confirm the date and time of this visit.
on 15-07-2019 02:50 PM
Our Network Team have advised that the next step will be to arrange an Openreach engineer visit to investigate further.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
on 15-07-2019 01:49 PM
on 15-07-2019 12:18 PM
I'm really sorry to hear this.
I've checked the connection stats and I can see the re connections on the line.
Is the router at the test socket? I can then pass this fault over to our Network Team.
on 14-07-2019 10:04 PM
Hi, plugged the new router in, its been in for nearly around 2 days. This router is doing exactly the same as the other WiifiHub, it disconnects around or just after 10pm, all ok in morning and evenings. Again it's same problem as before, disconnects again after 10pm. its done it 2 nights now in row. since plugging it in. its really irritating me now this issue, i dread when the time comes. Playing ps4, and it not long disconnected. 😠. Cheers
on 10-07-2019 03:07 PM
Thanks for the information
It doesn't appear to be the line profile that's holder your speed down so could you try the other router and we'll see if there's any improvement
on 10-07-2019 01:41 PM
It's been much much better since this HG633 spare router been plugged in for around a week now, i ain't seen no disconnects after 10pm. But only thing is the speed is much lower compared to the WifiHub. With the WifiHub i was getting speed between 30-32 mbps, but with HG633 i got in right now, i'm getting around 20mbps speed with this. why isit syncing much lower on this one, anyway of getting it increased.
It's been plugged in for around a week now and DLM hasn't done its thing yet, still same speed for a week. Thought i get around same speed i was getting before with this one.
The spare router i got sent last wednesday, still not plugged that in yet, shall i plug it in soon, see how it compares to the other 2. Cheers
on 09-07-2019 06:07 AM
on 08-07-2019 03:26 PM
on 08-07-2019 07:39 AM