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Fibre Died

CantStop
Popular Poster
Message 8 of 8

Hi All my speed has this past week dropped to around 40mbps from 80mbps promised, but today has died completely.

I have followed the help guide and powered the hub down and rebooted, the telephone line is dead too.

Any advise is welcomed 

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7 REPLIES 7

Message 1 of 8

Thanks Karl and many thanks to the Customer Support Team who assisted with this fault.

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Message 2 of 8

Excellent, thanks for confirming.

 

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 3 of 8
Hi Arne
an engineer visited this morning, fixed the fault and informed me the line is back up and at 80mbps.

Thanks for the help Everyone
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Message 4 of 8

Hi @CantStop

 

Line tests are coming back clear, are you still having the same problem?  

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Message 5 of 8

Hi @CantStop

 

I will look into this for you and get back to you. 

 

Regards

 

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Message 6 of 8

Many thanks

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KeithFrench
Community Star
Message 7 of 8

That sounds like a line fault then. I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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