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Fibre Outage

Mutley321
First Timer
Message 2 of 2

Hi,

 

Ive had no fibre internet since Saturday 9.30pm in Norwich. It went slow for an hour and then just died.

 

I was using my own equipment Netgear D6400 router and ive tried my Talktalk HG633 but neither actually light the dsl light so there appears no service on the line to connect too. Is this correct? Im currently plugged into the test socket of the master.

 

Service status says no fault on line and when i dial my number it rings.

 

What can you or i do to get service back up and running?

 

Thanks

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1 REPLY 1

Michelle-TalkTalk
Support Team
Message 1 of 2

Hi Mutley321,

 

I'm sorry to hear this. I can see that the fault has been raised to Openreach, please let us know how you get on.

 

Thanks