on 07-06-2021 05:53 PM
Hi my router sync speed has dropped from 40Mbs on 31:05:21 to 30Mbs also I get regular dropouts and have to wait for the router to re-sync, am a retired electronics engineer, so I have changed the line filters for new ones, also tried connecting the router to the test socket via a new filter this made no difference, the phone line comes into the house via a small box, I have a punch-down tool so I remade the connections, then goes to the Openreach master socket via a few cm's of cable
Still no better, I can do no more than this, please help, Ray..
on 21-06-2021 04:48 PM
OK, just report back here when you can do this.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 21-06-2021 12:58 PM
on 21-06-2021 12:28 PM
Hi, you asked me to let you know if everything is ok, although the router sync speed is solid at 40Mbps, speed test never gets any higher than 26Mbps, before this fault occurred it used to show between 36 - 38Mbps, it look as if is being capped by DLM or something similar..
Best regards, Ray..
on 16-06-2021 06:16 AM
That's great news 🙂
The engineer left the following notes:
Engineer has resolved the fault located in the overhead network.
Please let us know if you do experience any further issues.
on 14-06-2021 02:25 PM
on 14-06-2021 01:23 PM
Thanks for your reply.
The line test is now detecting a potential line fault and Openreach have assigned this to be investigated by an engineer externally. No appointment to the property has been arranged as yet.
We should receive further updates from the Openreach line engineer within the next 48-72hrs.
on 14-06-2021 11:01 AM
on 11-06-2021 12:53 PM
on 11-06-2021 12:31 PM
Hi Debbie, I think it is the only option left, As a retired engineer myself, I think the problem is just outside my bungalow, so please go ahead and arrange a visit, I hope they are more competent than the usual ones..
on 11-06-2021 11:04 AM
Apologies for this.
As the line test is still detecting a potential fault then the next step will be to arrange an engineer visit.
Would you like me to arrange this?
on 11-06-2021 10:46 AM
Hi, yesterday I received the new router, I connected it to the test socket via yet another filter, nothing has changed, it still says there is a problem in my premises, I can do no more than this...
on 08-06-2021 01:56 PM
on 08-06-2021 01:29 PM
Hi Michelle, I am willing to try another router, my router has F/W version SG4K10002816t however it is possible there may be a line fault between my bungalow and the pole about 5 Meters away, Openreach have had problems not too long ago, the cable goes underground across the road to a large underground "cabinet" Openreach have had problems with water ingress many times al ready this year..