FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fibre Speed Boost not giving minimum speed promised

PAH76
Team Player
Message 1 of 47

I was told that my guaranteed minimum download speed is 44.6mbps. I never get more than 36mbps. I have now had 3 extremely lengthy online chats - each one going through all the same tests - but nothing has changed. In December I was told that - "Under our speed code of practice, we have 30 calendar days to make improvements. If after 30 days we can’t improve your service we will notify you by email of your right to cancel your contract without any termination fees." 

Nothing happened!!

Today, I have been informed that my line has been re profiled and I should keep an eye on it for the next 48 hours, then get back in touch if no improvement. That was 6 hours ago. So far no change. 

Is this common?? It's very frustrating.

0 Likes
46 REPLIES 46

Message 41 of 47

Hi PAH76

 

Is it right next to the TV? Is this where the master socket is located?

 

I recently had a similar fault and I had to move some devices away as the engineer was detecting errors from within my house (light timer and a energy monitor) and touch wood mine has been ok since.

 

Thanks

 

Debbie

Message 42 of 47

Yes, it is next to a TV. I'll move the router and see how it goes.

Message 43 of 47

Hi PAH76

 

Thank you. If you post back on this thread on Monday then I will check the connection stats again.

 

Debbie

0 Likes

Message 44 of 47

Hi Debbie, no change in throughput speed I'm afraid. We seem to be in exactly the same state as before the Openreach engineer came.

0 Likes

Message 45 of 47

Hi

 

Is the router turned off at the moment, I'n not detecting the router in sync when testing ?

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

Message 46 of 47

Hi Karl, yes it is now switched off. We are now away for 3 weeks. Can we resume when we return?

0 Likes

Message 47 of 47

Hi

 

sure,  just post back here when you are rady to resume.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes