on 03-06-2019 12:09 PM
I recently renewed my contract for another 18 months, this time with the Fibre Speed Boost.
At first there was hardly any increase in speed, so I did what was recommended and powered off the modem/router for at least 30 mins. Since then (5 days ago) the download speed has increased from roughly 38Mbps to about 47Mbs. Not exactly a massive improvement, I think you'll agree.
I was promised a minimum of 54Mbps.
The question is, will the speed improve over time or is there a problem?
By the way, I am using the BT Openreach fibre modem that was installed when I started using fibre back in 2014. Could that be causing the reduced speed?
Thanks for any help.
on 04-06-2019 12:31 PM
on 04-06-2019 11:13 AM
Thanks for the reply. Here is a photo of my setup:
As you can see, I am still using a BTOR Fibre modem which was installed in 2014 when I first started using TT Fibre. There is 1 cordless phone plugged into the master socket, that's all. There are no extensions. I don't use the landline phone very often these days, but the line sounds reasonably quiet to me.
I could connect the modem to the test socket if you like. I doubt it would help though. I have disconnected the phone for now.
Do you think a more modern integrated router would help?
on 04-06-2019 10:04 AM
Your sync speed is currently 49.4Mbps and line test is showing a potential voice (telephone) fault
How many telephone sockets do you have? What other devices do you have connected in addition to your router?
Does your master socket have a Test Socket?
Are you experiencing any problems with your telephone service such as noise on the line?