on 03-06-2019 12:09 PM
I recently renewed my contract for another 18 months, this time with the Fibre Speed Boost.
At first there was hardly any increase in speed, so I did what was recommended and powered off the modem/router for at least 30 mins. Since then (5 days ago) the download speed has increased from roughly 38Mbps to about 47Mbs. Not exactly a massive improvement, I think you'll agree.
I was promised a minimum of 54Mbps.
The question is, will the speed improve over time or is there a problem?
By the way, I am using the BT Openreach fibre modem that was installed when I started using fibre back in 2014. Could that be causing the reduced speed?
Thanks for any help.
on 01-07-2019 08:20 AM
Thanks for the Private Message.
I have passed your availability for an engineer visit over to our Network Team and I will post back on this thread to confirm the date and time of this visit.
on 30-06-2019 10:42 PM
Thanks for arranging the BTOR engineer visit. I have replied to your PM.
I've checked the line stats and can see that it has now been up for over 20 days at around 45Mbps. It seems that the DLM needs a reset. Let's hope BTOR can work some magic!
on 28-06-2019 11:15 AM
The next step will be to arrange a BT Openreach engineer visit to investigate further.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
on 28-06-2019 09:27 AM
I've checked the connection stats and I can see that the sync speed hasn't increased, apologies for this.
I have raised this over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.
on 26-06-2019 06:27 AM
on 25-06-2019 09:11 PM
on 25-06-2019 10:52 AM
on 13-06-2019 10:27 PM
No apologies required. I don't know either of you, so I'm not sure who to believe.
Anyway, back to the line sync speed. Is it worth waiting for DLM or am I wasting my time?
Does anyone have any experience of DLM ramping up the speed? If so, about how long did it take?
Thanks for any info.
13-06-2019 09:00 PM - edited 13-06-2019 09:02 PM
@Beanz Apologies, I knew that. I just got embroiled with the so-called OR guy talking rubbish. At least you know what to fear if they do turn up. They are not all like that to be fair, but many are given the reports you read on here.
on 13-06-2019 08:49 PM
Keep calm guys!
Just to make it clear, I do not have a BTOR engineer visit booked at the moment. I have decided to wait for a few days to see if the DLM does anything to improve the speed by itself.
Do you think I'm wasting my time?
I appreciate any help on this.
on 13-06-2019 08:12 PM
I repeat, if you had made it clear that this is an option that the OR engineer can look at then it would have been accurate. Instead you simply suggested that "...If you are able to replace your Mk2 BT Main Socket with a Mk4 type..." You then went on to make claims about improvements in performance which are unsupportable.
If you are indeed an OR engineer then it is highly irresponsible of you to prejudge the situation based on a forum post. I would imagine that only the engineer on the ground can make the appropriate decision based in conjunction with what TalkTalk have advised.
on 13-06-2019 07:57 PM
on 13-06-2019 07:39 PM
Hey, so if the BTOR engineer judges that the master socket needs to be replaced because it is faulty then yes, if you had said that in the first place there wouldn't be an argument, just saying that your initial comment was far from clear. Yes? Thanks ...
on 13-06-2019 07:35 PM
@ferguson The OP has had his case escalated to BTOR. During a visit from an BTOR engineer One of the ways they might bring the speed up to expected is by replacing the Main socket. True? Yes? Thanks...