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Fibre Speed Boost not up to expected speed.

Beanz
Whizz Kid
Message 84 of 84

Hi,

I recently renewed my contract for another 18 months, this time with the Fibre Speed Boost.

 

At first there was hardly any increase in speed, so I did what was recommended and powered off the modem/router for at least 30 mins. Since then (5 days ago) the download speed has increased from roughly 38Mbps to about 47Mbs. Not exactly a massive improvement, I think you'll agree.

I was promised a minimum of 54Mbps.

 

The question is, will the speed improve over time or is there a problem?

 

By the way, I am using the BT Openreach fibre modem that was installed when I started using fibre back in 2014. Could that be causing the reduced speed?

 

Thanks for any help.

 

Regards, Beanz

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83 REPLIES 83

Message 21 of 84

Hi Beanz

 

Thanks for the Private Message.

 

I have passed your availability for an engineer visit over to our Network Team and I will post back on this thread to confirm the date and time of this visit.

 

Thanks

 

Debbie

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Message 22 of 84

Hi Debbie,

 

Thanks for arranging the BTOR engineer visit. I have replied to your PM.

 

I've checked the line stats and can see that it has now been up for over 20 days at around 45Mbps. It seems that the DLM needs a reset. Let's hope BTOR can work some magic!

 

Cheers,

Beanz🙂

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Message 23 of 84

Hi Beanz

 

The next step will be to arrange a BT Openreach engineer visit to investigate further.

 

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

 

Thanks

 

Debbie

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Message 24 of 84

Hi Beanz

 

I've checked the connection stats and I can see that the sync speed hasn't increased, apologies for this.

 

I have raised this over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

 

 

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Message 25 of 84

Hi Beanz

 

Thanks for your reply.

 

I will check the connection stats again on Friday morning to see if there has been any change in the speed.

 

Thanks

 

Debbie

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Message 26 of 84
Hi Michelle,
Thanks for getting back to me. I am away from home this week, but have left the router on.
When I looked before I left it was still showing a sync speed of around 45Mbps. Still below the guaranteed minimum.
I'll be back on here next week if nothing has changed.

Regards, Beanz
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Michelle-TalkTalk
Support Team
Message 27 of 84

Hi Beanz,

 

How are you getting on? Have you noticed any improvement since your last post?

 

Thanks

 

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Message 28 of 84

No apologies required. I don't know either of you, so I'm not sure who to believe.

 

Anyway, back to the line sync speed. Is it worth waiting for DLM or am I wasting my time?

 

Does anyone have any experience of DLM ramping up the speed? If so, about how long did it take?

 

Thanks for any info.

 

Beanz🙂

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Message 29 of 84

@Beanz  Apologies, I knew that. I just got embroiled with the so-called OR guy talking rubbish. At least you know what to fear if they do turn up. They are not all like that to be fair, but many are given the reports you read on here. 

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Message 30 of 84

Keep calm guys!

 

Just to make it clear, I do not have a BTOR engineer visit booked at the moment. I have decided to wait for a few days to see if the DLM does anything to improve the speed by itself.

 

Do you think I'm wasting my time?

 

I appreciate any help on this.

 

Beanz🙂

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Message 31 of 84

I repeat, if you had made it clear that this is an option that the OR engineer can look at then it would have been accurate. Instead you simply suggested that "...If you are able to replace your Mk2 BT Main Socket with a Mk4 type..." You then went on to make claims about improvements in performance which are unsupportable.

 

If you are indeed an OR engineer then it is highly irresponsible of you to prejudge the situation based on a forum post. I would imagine that only the engineer on the ground can make the appropriate decision based in conjunction with what TalkTalk have advised.

 

 

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Message 32 of 84
OK. I won't come on here again. Your attitude is extremely negative and unhelpful.

Why on earth would the OP attempt to do this work himself when he has a BTOR engineer coming out to him?

I have read the thread. I have tried to be helpful and bring the option of replacing the main socket into the discussion so that the OP might realise that is an important consideration.
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Message 33 of 84

No you don't. If you choose to give advice here please make it accurate and clear. Now please leave the TalkTalk team to deal with this.

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Message 34 of 84
I do.
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Message 35 of 84

Then you should know better.

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Message 36 of 84
Hope it's clear now. I am a BTOR engineer!
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Message 37 of 84

Hey, so if the BTOR engineer judges that the master socket needs to be replaced because it is faulty then yes, if you had said that in the first place there wouldn't be an argument, just saying that your initial comment was far from clear. Yes? Thanks ...

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Message 38 of 84

@ferguson The OP has had his case escalated to BTOR. During a visit from an BTOR engineer One of the ways they might bring the speed up to expected is by replacing the Main socket. True? Yes? Thanks...

 

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Message 39 of 84

OK, just to clear up that it is not a voluntary option and is charged at a considerable cost unless the existing Openreach socket is found to be faulty at their end.

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Message 40 of 84

"@johnhoe  You cannot replace Openreach sockets yourself"

I didn't say that I did it myself!

 

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