on 03-06-2020 04:30 PM
I would like to return to this thread because something happened.
Back in March I noticed that my download speed had increased from around 43Mbps up to about 50Mbps, without me doing anything. I was quite pleased with this, although it was still below my guaranteed minimum of 54Mbps.
However, for the past few weeks the d/l speed has gone back down to 43Mbps. Again, nothing has changed at this end.
Obviously, something changed during that time. Was it TT or Openreach?
Can I have my faster speed back again, please?
on 22-06-2020 06:58 AM
on 23-06-2020 07:30 AM
on 23-06-2020 10:17 AM
on 24-06-2020 06:39 AM
on 26-06-2020 12:07 PM
on 29-06-2020 07:41 AM
on 30-06-2020 11:28 PM
on 01-07-2020 07:31 AM
on 08-07-2020 03:24 PM
Another update for you.
OR engineer visited again today. As before, no fault was found on the phone line. However, he did say he would escalate the fault to the next level. So at least it has not been dismissed this time.
on 10-07-2020 06:59 AM
on 10-07-2020 11:17 AM
That is annoying, the engineer assured me that he would escalate this fault. He told me that although the phone line was fine, there was a problem with the broadband side of things.
Also, the TT tech team told me that they had identified a problem as well and had arranged for Openreach to rectify it. Obviously this has not been done.
Can you please bring this to the attention of the tech team?
I feel I have been very patient with this and I was optimistic that a solution was nearly there.
Please do what you can.
on 10-07-2020 11:42 AM
Apologies for this.
I've completed some line tests which are both clear. The line is in sync at 45.9mb.
What are the specific fault symptoms at the moment? I can then ask our Network Team if they can contact you again.
on 10-07-2020 11:54 AM
The fault is the same as it's always been, the sync speed is way below the guaranteed minimum of 54Mbps.
The connection is very stable though, just slower than expected.
Just to re-cap again, back in March the speed jumped up to around 53Mbps and stayed stable for about a month. Has now dropped back to around 46.
on 13-07-2020 08:14 AM