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Fibre Speed Boost not up to expected speed.

Beanz
Whizz Kid
Message 1 of 62

I would like to return to this thread because something happened.

https://community.talktalk.co.uk/t5/Fibre-Broadband/Fibre-Speed-Boost-not-up-to-expected-speed/td-p/... 

 

Back in March I noticed that my download speed had increased from around 43Mbps up to about 50Mbps, without me doing anything. I was quite pleased with this, although it was still below my guaranteed minimum of 54Mbps.

However, for the past few weeks the d/l speed has gone back down to 43Mbps. Again, nothing has changed at this end.

 

Obviously, something changed during that time. Was it TT or Openreach?

Can I have my faster speed back again, please?

 

Cheers,

Beanz

Screenshot_2020-05-15 Broadband Speed Test.png

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61 REPLIES 61

Message 21 of 62
No problem, I'm not holding my breath! 😜

Cheers,
Beanz
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Message 22 of 62

Hi Beanz,

 

Have you been contacted at all since my last post?

 

Thanks

 

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Message 23 of 62
Hi Michelle,

No, not that I'm aware of and my download sync speed remains at around 46Mbps.

Regards,
Beanz
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Message 24 of 62

Hi Beanz,

 

I'm really sorry. I've contacted our Network Team again now.

 

Thanks

 

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Message 25 of 62

Hi Beanz,

 

Our Network Team have just let me know that they have contacted you. Please let us know how you get on.

 

Thanks

 

Message 26 of 62
Hi Michelle,

Yes, I spoke to a very helpful chap who is looking into this for me. I will let you know the outcome.

Cheers,
Beanz

Message 27 of 62

Hi Beanz,

 

Great, thanks for confirming. Hopefully our Tech Team can get to the bottom of this.

 

Thanks

 

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Message 28 of 62

Hi Michelle,

 

An update for you.

 

I was expecting a call back from the Tech Team 2 days ago, but I have had nothing. Can you chase this up please?

Thanks,

Beanz 😐

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Message 29 of 62

Hi Beanz,

 

Sorry to hear that. I've requested another update now and will post back as soon as I know more.

 

Thanks

 

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Message 30 of 62

Hi Beanz,

 

I've not heard back as yet, however I'm just checking in to see if they have contacted you again since our last post?

 

Thanks

 

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Message 31 of 62
Hi Michelle,

No, nothing I'm afraid.

Thanks for chasing this up for me.

Regards,
Beanz
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Message 32 of 62

Hi Beanz,

 

Apologies, I've chased this again now.

 

Thanks

 

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Message 33 of 62
Hi Michelle,

Just to let you know that I have been contacted again by the Tech Team and I have another visit by OR arranged for Thurs PM.

I'll let you know if there is any change.

Thanks,
Beanz
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Message 34 of 62

Hi Beanz,

 

Thanks for the confirming and please let us know how you get on.

 

Thanks 🙂

 

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Message 35 of 62

Hi Michelle,

 

Another update for you.

 

OR engineer visited again today. As before, no fault was found on the phone line. However, he did say he would escalate the fault to the next level. So at least it has not been dismissed this time. 

 

Regards,

Beanz

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Message 36 of 62

Hi Beanz

 

Openreach have closed the fault ticket - Line tested ok by Openreach engineer at customer premise.

 

Did the engineer get back in contact?

 

Thanks

 

Debbie

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Message 37 of 62

Hi Debbie,

 

That is annoying, the engineer assured me that he would escalate this fault. He told me that although the phone line was fine, there was a problem with the broadband side of things.

Also, the TT tech team told me that they had identified a problem as well and had arranged for Openreach to rectify it. Obviously this has not been done.

 

Can you please bring this to the attention of the tech team?

 

I feel I have been very patient with this and I was optimistic that a solution was nearly there. 

Please do what you can.

 

Regards,

Beanz

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Message 38 of 62

Hi Beanz

 

Apologies for this.

 

I've completed some line tests which are both clear. The line is in sync at 45.9mb.

 

What are the specific fault symptoms at the moment? I can then ask our Network Team if they can contact you again.

 

Thanks

 

Debbie

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Message 39 of 62

Hi Debbie,

 

The fault is the same as it's always been, the sync speed is way below the guaranteed minimum of 54Mbps.

The connection is very stable though, just slower than expected.

 

Just to re-cap again, back in March the speed jumped up to around 53Mbps and stayed stable for about a month. Has now dropped back to around 46.

 

Beanz

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Message 40 of 62

Hi Beanz

 

Thanks for your reply. I have asked our Network Team to contact you as soon as possible.

 

Debbie