FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fibre Speed Boost not up to expected speed.

Beanz
Whizz Kid
Message 1 of 62

I would like to return to this thread because something happened.

https://community.talktalk.co.uk/t5/Fibre-Broadband/Fibre-Speed-Boost-not-up-to-expected-speed/td-p/... 

 

Back in March I noticed that my download speed had increased from around 43Mbps up to about 50Mbps, without me doing anything. I was quite pleased with this, although it was still below my guaranteed minimum of 54Mbps.

However, for the past few weeks the d/l speed has gone back down to 43Mbps. Again, nothing has changed at this end.

 

Obviously, something changed during that time. Was it TT or Openreach?

Can I have my faster speed back again, please?

 

Cheers,

Beanz

Screenshot_2020-05-15 Broadband Speed Test.png

0 Likes
61 REPLIES 61

Message 61 of 62

Hi OCEs,

 

Sorry about the lack of updates, but I wanted to see if anything improved over time.

Sadly it hasn't. The throughput has remained at about 47Mbps, so I'm guessing the sync rate is about 50Mbps.

This seems to be the maximum rate I'm going to achieve on TT, which is still below the guaranteed 54.8Mbps I was promised. I've had several visits from Openreach engineers and tried various routers/modems.

 

Is there anything you can offer me in compensation?

 

Regards,

Beanz 😐

0 Likes

Message 62 of 62

Hi Michelle,

 

After much work by you and your colleagues and several visits from Openreach engineers, by fibre connection is still way below the guaranteed minimum.

 

What do you suggest I do now?

 

Please respond.

 

Regards,

Beanz 🙂

0 Likes