on 03-06-2020 04:30 PM
I would like to return to this thread because something happened.
Back in March I noticed that my download speed had increased from around 43Mbps up to about 50Mbps, without me doing anything. I was quite pleased with this, although it was still below my guaranteed minimum of 54Mbps.
However, for the past few weeks the d/l speed has gone back down to 43Mbps. Again, nothing has changed at this end.
Obviously, something changed during that time. Was it TT or Openreach?
Can I have my faster speed back again, please?
on 24-08-2020 12:19 PM
Sorry about the lack of updates, but I wanted to see if anything improved over time.
Sadly it hasn't. The throughput has remained at about 47Mbps, so I'm guessing the sync rate is about 50Mbps.
This seems to be the maximum rate I'm going to achieve on TT, which is still below the guaranteed 54.8Mbps I was promised. I've had several visits from Openreach engineers and tried various routers/modems.
Is there anything you can offer me in compensation?
on 01-09-2020 03:34 PM
After much work by you and your colleagues and several visits from Openreach engineers, by fibre connection is still way below the guaranteed minimum.
What do you suggest I do now?