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Fibre Speed Boost

larrywilkie
Whizz Kid
Message 1 of 148

Good afternoon,

 

I have purchased the Fibre Speed Boost (about three weeks ago), but I haven't seen any improvement in my download speed.

 

Speed tests consistently return download speeds of around 38mbps, which is what I was getting prior to the boost being added, although I believe I was told I could get up to 72mbps (I do understand that this is a maximum figure and unlikely to be achieved).

 

Is there anything that can be done to see if I can achieve higher speeds than 38mbps, as if it is not possible, then the boost isn't worth keeping.

 

Many thanks

 

Larry 

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147 REPLIES 147

Message 41 of 148

Hi Michelle,

 

I just sent a reply to this with the Ping and Trace results, but I have received a message saying that it has been identified as SPAM. 

 

Are you able to sort this for me please?

 

Kind regards

 

Larry

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Message 42 of 148

Pinging google.co.uk [216.58.201.35] with 32 bytes of data:
Reply from 216.58.201.35: bytes=32 time=10ms TTL=54
Reply from 216.58.201.35: bytes=32 time=10ms TTL=54
Reply from 216.58.201.35: bytes=32 time=10ms TTL=54
Reply from 216.58.201.35: bytes=32 time=10ms TTL=54

Ping statistics for 216.58.201.35:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 10ms, Average = 10ms

 

Tracing route to google.co.uk [216.58.201.35]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms ttrouter [192.168.1.1]
2 * * * Request timed out.
3 7 ms 7 ms 7 ms host-78-151-230-231.as13285.net [78.151.230.231]
4 7 ms 8 ms 7 ms host-78-151-230-230.as13285.net [78.151.230.230]
5 10 ms 10 ms 10 ms host-78-144-11-49.as13285.net [78.144.11.49]
6 10 ms 11 ms 10 ms host-78-144-4-33.as13285.net [78.144.4.33]
7 * * * Request timed out.
8 10 ms 14 ms 11 ms lhr35s04-in-f35.1e100.net [216.58.201.35]

Trace complete.

 

Results from the tests.

 

Regards

 

Larry

 

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Message 43 of 148

Hi Larry,

 

Thank you. Just before I pass this over could you confirm if you're still using the replacement router and if you also ran the pings and traces when connected wired with no powerline adapters/switches connected as the first pings still look high?

 

Thanks

 

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Message 44 of 148

Hi Michelle,

 

I am back using the Hub I had before, as the tests on the replacement router showed no improvement.

 

I do have Powerline's attached as my PC is in a different room to the router, but this is the same setup I had before when I was getting the downloads speeds I was expecting.

 

Do you want me to disconnect all other things using powerlines and try again?

 

Larry

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Message 45 of 148

Hi Larry,

 

Thanks for letting for me know. Do you have any other device that you could test wired, for example a laptop, with the powerline adapter removed just to rule this out?

 

Thanks

 

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Message 46 of 148

Hi Michelle,

 

I don't have anything else at the moment unfortunately. 

 

When my son's fiancee comes over she brings a laptop, but not expecting that to be until after the weekend.

 

I have tried switching off all powerlines apart from the one going into the PC, and download speed is 43mbps so not much difference.

 

I'm quite happy to wait until I get access to the laptop, then I will run it and come back to you.

 

Larry

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Chris-TalkTalk
Community Team - TT Staff
Message 47 of 148

Hi Larry,

 

OK, please let us know how you get on with the laptop

Chris

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Message 48 of 148

Hi Chris,

 

I had a quick check on download speed using a laptop plugged directly into the router, with nothing else attached to the router, no Wi Fi adaptor, no Powerlines, and the download speed still only reached 45mbps!!

 

Not sure where to go from here!!

 

Larry

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Chris-TalkTalk
Community Team - TT Staff
Message 49 of 148

Hi Larry,

 

Thanks for running the speed test. Did you run he speed test on the My Account speed checker (the last speed test I can see was on the 13th Jan)?

Chris

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Message 50 of 148

Hi Chris,

 

No it was on another check site, but I have just run one now on My Account, and it was 40.6 download, and 15.8 upload.

 

Incidentally, I have just run a Service Status check, and I got a message saying:

 

We've detected an issue with your broadband

But we need your help to fix it. Let’s talk about it via Live Chat.

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Chris-TalkTalk
Community Team - TT Staff
Message 51 of 148

Hi Larry,


I've raised this to our network team for further investigation, can you bump the thread on Monday and we'll check for updates 

 

Thanks

Chris

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Message 52 of 148

Will do.

 

Thanks Chris.

 

Regards

 

Larry

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Message 53 of 148

Hi Chris,

 

Bumped, as requested.

 

Hopefully something has been discovered??

 

Larry

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Debbie-TalkTalk
Community Team - TT Staff
Message 54 of 148

Hi Larry

 

I've requested an update on this fault from our Network Team and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

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Message 55 of 148

Hi Larry

 

Our Network Team have been unable to detect any issues or faults following their testing. The line itself is very stable and there are very minimal errors coming through.

 

They also advised the following:

 

I can see the speed tests that the customer has completed but can also see that there are multiple devices connected. How many devices were connected when you completed the speed tests?

 

Thanks

 

Debbie

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Message 56 of 148

Hi Debbie,

 

A little further back in this thread I was asked if I could plug one thing into the router and disconnect everything else.

I did this, plugging a laptop directly into the router, and disconnecting the powerlines to everything else.

I got a marginally faster download speed, but still only 46mbps, when I get over 40mbps with everything else plugged in.

 

Larry

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Message 57 of 148

Hi Larry,

 

Ok thanks for confirming this. As the line tests haven't detected a fault and the sync speed looks ok, would you like us to arrange a TalkTalk Engineer visit to investigate this further?

 

Thanks

 

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Message 58 of 148

Hi Michelle,

 

What is the cost of an engineer visit please?

 

Larry

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Message 59 of 148

Hi Larry,

 

I've included a Help Article below which contains more information.

 

Engineer charges

 

Thanks

 

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Message 60 of 148

Hi,

 

Just bringing this back up, as Speed seems to be getting even slower now.

 

I have just run two tests and both came back at approx. 30mbps download speed, and yet the speed into the router is approx. 68mbps.

 

I have tried everything I can think of having read through your help files. so I think an Engineer visit would be a good idea. 

 

Larry

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