on 04-01-2019 12:19 PM
I have purchased the Fibre Speed Boost (about three weeks ago), but I haven't seen any improvement in my download speed.
Speed tests consistently return download speeds of around 38mbps, which is what I was getting prior to the boost being added, although I believe I was told I could get up to 72mbps (I do understand that this is a maximum figure and unlikely to be achieved).
Is there anything that can be done to see if I can achieve higher speeds than 38mbps, as if it is not possible, then the boost isn't worth keeping.
on 03-07-2019 09:56 AM
on 03-07-2019 06:48 AM
on 02-07-2019 09:07 PM
I have just had the router powered down for 30 mins and then started up again with just my desktop PC online, no other connections, either wired or Wi Fi.
Unfortunately the Talk Talk speed checker isn't working at the moment, so I ran a speed test on another Speed checker site. The download speed was 33.03mbps and upload 15.65.
I will run another speed check once I see the Talk Talk speed checker is back up and running.
on 02-07-2019 11:25 AM
Our Network Team have asked if you could power down your router for a full 30 minutes and then run a wired speed test using the TT speed tester so they can see the results? (before they arrange an engineer visit)
on 02-07-2019 08:22 AM
Thanks for the Private Message. I have passed your availability for an engineer visit over to our Network Team and I will post back on this thread as soon as I receive further information.
on 02-07-2019 06:59 AM
on 01-07-2019 08:30 PM
Just bringing this back up, as Speed seems to be getting even slower now.
I have just run two tests and both came back at approx. 30mbps download speed, and yet the speed into the router is approx. 68mbps.
I have tried everything I can think of having read through your help files. so I think an Engineer visit would be a good idea.
on 20-02-2019 07:07 AM
on 19-02-2019 09:16 AM
Ok thanks for confirming this. As the line tests haven't detected a fault and the sync speed looks ok, would you like us to arrange a TalkTalk Engineer visit to investigate this further?
on 18-02-2019 10:47 PM
A little further back in this thread I was asked if I could plug one thing into the router and disconnect everything else.
I did this, plugging a laptop directly into the router, and disconnecting the powerlines to everything else.
I got a marginally faster download speed, but still only 46mbps, when I get over 40mbps with everything else plugged in.
on 18-02-2019 10:47 AM
Our Network Team have been unable to detect any issues or faults following their testing. The line itself is very stable and there are very minimal errors coming through.
They also advised the following:
I can see the speed tests that the customer has completed but can also see that there are multiple devices connected. How many devices were connected when you completed the speed tests?
on 18-02-2019 08:06 AM
on 15-02-2019 02:42 PM
on 15-02-2019 02:11 PM
No it was on another check site, but I have just run one now on My Account, and it was 40.6 download, and 15.8 upload.
Incidentally, I have just run a Service Status check, and I got a message saying:
But we need your help to fix it. Let’s talk about it via Live Chat.
on 15-02-2019 01:34 PM
Thanks for running the speed test. Did you run he speed test on the My Account speed checker (the last speed test I can see was on the 13th Jan)?