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Fibre Speed Boost

larrywilkie
Whizz Kid
Message 148 of 148

Good afternoon,

 

I have purchased the Fibre Speed Boost (about three weeks ago), but I haven't seen any improvement in my download speed.

 

Speed tests consistently return download speeds of around 38mbps, which is what I was getting prior to the boost being added, although I believe I was told I could get up to 72mbps (I do understand that this is a maximum figure and unlikely to be achieved).

 

Is there anything that can be done to see if I can achieve higher speeds than 38mbps, as if it is not possible, then the boost isn't worth keeping.

 

Many thanks

 

Larry 

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147 REPLIES 147

Message 121 of 148

HI Debbie,

 

I received the new router today and have run several download tests.

 

Unfortunately the results are worse than previously.

 

I am getting approx 25mbps with the new router compared to what I was getting before.

 

The router I have received is the older type, but the one I am currently using is the Wi Fi Hub. Would this make a difference?

 

Larry

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Message 122 of 148
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Message 123 of 148

Thanks Debbie,

 

I'll post results on here once all set up and tested.

 

Larry

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Message 124 of 148

Hi Larry

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection/speed compares with this router.

 

Thanks

 

Debbie

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Message 125 of 148

Hi Michelle,

 

Yes please, that sounds like a good option.

 

Many thanks

Larry

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Message 126 of 148

Hi larrywilkie,

 

Sorry for the delay. Would you like us to send a replacement router for testing purposes to rule this out?

 

Thanks

 

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Message 127 of 148

My apologies,

 

I should have said 'Michelle' not Debbie emoticon.seenoevil.title

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Message 128 of 148

Hi Debbie,

 

Yes this was on a wired connection.

 

Unfortunately I don't have an alternative router as this one was bought as a replacement.

 

Would the slightly high pings be enough to make a difference from the 70mbps to the 40 that I am getting?

 

Larry

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Message 129 of 148

Hi larrywilkie,

 

Thanks. The results are showing slightly high pings to the router. Did you run this test wired? If you did then can you also confirm if you have an alternative router that you could test with?

 

Thanks

 

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Message 130 of 148
Pinging google.co.uk [216.58.198.163] with 32 bytes of data:
Reply from 216.58.198.163: bytes=32 time=9ms TTL=54
Reply from 216.58.198.163: bytes=32 time=11ms TTL=54
Reply from 216.58.198.163: bytes=32 time=9ms TTL=54
Reply from 216.58.198.163: bytes=32 time=10ms TTL=54
Ping statistics for 216.58.198.163:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 9ms, Maximum = 11ms, Average = 9ms
 
 
Tracing route to google.co.uk [216.58.198.163]
over a maximum of 30 hops:
  1     2 ms     1 ms     1 ms  ttrouter [192.168.1.1]
  2     *        *        *     Request timed out.
  3     7 ms     7 ms     7 ms  host-78-151-230-231.as13285.net [78.151.230.231]
  4     7 ms     6 ms     6 ms  host-78-151-230-236.as13285.net [78.151.230.236]
  5    10 ms     9 ms    10 ms  host-78-144-11-41.as13285.net [78.144.11.41]
  6    10 ms    11 ms    11 ms  72.14.243.46
  7     *        *        *     Request timed out.
  8    11 ms    11 ms    11 ms  216.239.57.120
  9    10 ms    10 ms     9 ms  108.170.232.99
 10     9 ms     9 ms     9 ms  lhr25s10-in-f3.1e100.net [216.58.198.163]
Trace complete.
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Message 131 of 148

Hi Larry,

 

Thanks for trying this. Could you run a wired ping and trace route and post the results into the thread.

 

Run a Ping or Traceroute

 

Thanks

 

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Message 132 of 148

Hi Debbie,

 

I have now tried this on my Internet TV with only the PC connected and all Wi Fi devices turned off and that was much slower (about 25mps).

 

So OI have now unplugged the TV and tried on the desktop PC again with nothing else connected and still only 41.7.

 

Larry

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Message 133 of 148

Hi Larry

 

Are any other devices connected and in use when running the speed tests?

 

Could you try running the speed test on a different device? (with all other devices not in use at the same time)

 

Thanks

 

Debbie

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Message 134 of 148

Hi Debbie,

 

Yes I was running wired tests.

 

I also ran one over Wi Fi and the result was very similar.

 

Larry

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Message 135 of 148

Hi Larry

 

Are you running wired speed tests?

 

Thanks

 

Debbie

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Message 136 of 148

Hi Debbie,

 

Just powered back up and run another test, and the speed is 42.5, so not much improvement.

 

Regards

 

Larry

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Message 137 of 148

Hi Larry

 

Could you try another 30 minute power down of the router? Are you running wired speed tests?

 

Thanks

 

Debbie

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Message 138 of 148

Hi Debbie,

 

Thank you for following this up.

 

I've just run a speed test now and still only 40.4mbps.

 

Larry

 

 

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Message 139 of 148

Hi Larry

 

I've checked the connection stats and your line is showing in sync at 70.9mb.

 

What speed are you now receiving when running speed tests?

 

Thanks

 

Debbie

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Message 140 of 148

Hi Debbie,

 

Yes will do.

 

Thank you for your help.

 

Larry

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