on 08-03-2021 07:19 PM
Hi, I added the fibre speed boost i September 2020 but have never attained the guaranteed speed to the router of 59 mbps, it is usually around 49 mbps, which is only 10 mbps faster than my original speed. Is this fixable or should I cancel the boost? ...
on 17-03-2021 07:38 AM
on 16-03-2021 04:57 PM
The Openreach engineer found a problem with the cable from the pole to the cabinet and has switched my line to another pair and a different port in the cabinet. My router is currently synching at 68 1/20.
on 15-03-2021 11:17 AM
on 15-03-2021 09:52 AM
on 15-03-2021 06:19 AM
on 12-03-2021 02:57 PM
Thanks for checking. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details
on 12-03-2021 12:56 PM
on 10-03-2021 10:44 AM
Thanks for confirming your details.
The predicted speed range is showing between 73.6 and 66.6mb, with a guaranteed minimum speed of 61.4 mb.
Did you leave the router connected at the test socket for at least 48hrs, without rebooting? (to allow DLM time to monitor the connection and adjust the profile)
The next step following this will be to arrange an Openreach engineer visit.
on 10-03-2021 07:53 AM
Thanks for your reply.
Your line is showing in sync at 52.1mb. I'm just sending you a Private Message to confirm some details so I can check the predicted speed range for your line.
on 09-03-2021 01:07 PM
I've run a test on the line now which hasn't detected a fault. Does your master socket have a test socket? If it does then would it be possible to connect the microfilter and router at the test socket for at least 48hrs to see if DLM makes any changes to the speed?