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Fibre Speed reduced to less than ADSL speed

Techman81
Conversation Starter

on ‎23-05-2022 01:07 PM

Message 3 of 3

Hi OCE's,

 

Just wondered if you could check the status of my Fault and/or shed any more light on what actually happened to my line please?

Last Friday my fibre connection and phoneline went down approx 11am. A couple of hours later I got reconnected but at a significantly reduced speed - 10mbps down and 0.3mbps up but phoneline still down. I reported the fault in Service Centre and it allocated an engineer etc. I was just wondering if someone can tell me what's going on as it's been like this for 3 days now.

Thanks in advance.

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2 REPLIES 2

Debbie-TalkTalk
Support Team
In response to Debbie-TalkTalk

on ‎24-05-2022 07:05 AM

Message 1 of 3

Hi Techman81

 

Openreach have now closed this fault as resolved. 

 

Please can you retest and let us know if the fault has been fully resolved.

 

Thanks

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Debbie-TalkTalk
Support Team

on ‎23-05-2022 01:23 PM

Message 2 of 3

Hi Techman81

 

I'm sorry to hear this.

 

I can see that this fault is with Openreach and was assigned to a line engineer this morning.

 

We should receive further updates later this afternoon.

 

Thanks

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