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Fibre Speeds Slowly Dropping

FarzanaZ
First Timer
Message 5 of 5

Hi, I have been with TalkTalk on the Fibre + Speed boost package for a few years now.

Our speeds have slowly dropped from the maximum (~76 down) to ~64 down.

If possible, could you please check my line/change my profile please.

The router connected to the master socket.

 

DSL synchronization status:	Up
Connection status:	Showtime
Upstream line rate (kbit/s):	19999
Downstream line rate (kbit/s):	68903
Maximum upstream rate (kbit/s):	24321
Maximum downstream rate (kbit/s):	82712
Upstream noise safety coefficient (dB):	15.3
Downstream noise safety coefficient (dB):	3.0
Line standard:	Vdsl2_ANNEX_B
Upstream line attenuation (dB):	5.2
Downstream line attenuation (dB):	8.8
Upstream output power (dBm):	6.8
Downstream output power (dBm):	12.4

 

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4 REPLIES 4

Michelle-TalkTalk
Support Team
Message 1 of 5

Hi FarzanaZ,

 

I've run a test on the line now which hasn't detected a fault. Does your master socket have a test socket? If it does then would it be possible to connect the router at the test socket for at leas 48hrs so we can see if DLM makes any changes to the sync speed?

 

Thanks

 

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Message 2 of 5

Hi @Debbie-TalkTalk ,

 

Thanks for the reply, the landline number is correct in my profile.

If there are any issues I can DM you my account number if that would be more useful?

 

@FritzCT 

Thanks for the advice 🙂

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Debbie-TalkTalk
Support Team
Message 3 of 5

Hi FarzanaZ

 

Have you added the correct landline number to your Community Profile? (please do not post the number on this thread)

 

Thanks

 

Debbie

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FritzCT
Wise Owl
Message 4 of 5

Your sync'd at 69 (well 68.9) so you've dropped 7 mb/s.

 

If you're really concerned then maybe do the power down for 30 mins things but in all honesty a small variance like that is something to monitor rather than be concerned about.

 

Fritz 

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