on 21-09-2021 09:49 AM
I have noticed that my sync speed has dropped recently.
Download used to be around 54mb but now it's sitting at 47mb and upload was 14 but now its 12.
This as you can imagine has affected my download and upload speeds. I used to get just over 50mb down but now I can only get 42.
It has been like this for a couple of weeks and I have tried shutting down the router for 30 minutes several times but it won't recover. It has been connected for over 6 days solid now but it still isn't picking back up.
What can be done to get my speed back?
on 08-10-2021 02:50 PM
on 08-10-2021 02:29 PM
on 08-10-2021 02:22 PM
I have managed to isolate a potential source of interference so hoping that will improve things.
However, having sent back the non syncing Sagemcom router the replacement Huawei one syncs even lower.
Is is possible to go back to a Sagemcom one again please as it seems to work much better on my line?
on 27-09-2021 11:59 AM
on 27-09-2021 10:47 AM
But they also charge if they are unable to find a fault. In that scenario I'm left with a service that isn't performing as it should and a £65 charge.
This is all wrong.
If I have a degraded service and I have followed your instructions to rule out any potential internal causes then my involvement should cease, and it should be over to you to investigate and resolve.
It's unfair for the customer to be left carrying the can if the cause cannot be traced.
on 27-09-2021 10:07 AM
If the fault is found to be with Openreach maintained equipment then no charges should be applied.
By testing with different routers, cables and filters at the test socket, this will help rule out your own equipment or internal wiring.
on 27-09-2021 10:00 AM
I have just read the potential charges that could be incurred, seems I would be liable for a whole lot of scenarios.
The service isn't performing as it was and yet it seems I'm the one who has to potentally foot the bill to investigate why.
I can't say I'm happy about that.
on 27-09-2021 09:30 AM
on 27-09-2021 09:16 AM
on 27-09-2021 08:55 AM
The router arrived Friday and the connection is even worse with it.
|DSL synchronization status:||Up|
|Upstream line rate (kbit/s):||13566|
|Downstream line rate (kbit/s):||44836|
|Maximum upstream rate (kbit/s):||13491|
|Maximum downstream rate (kbit/s):||51868|
|Upstream noise safety coefficient (dB):||5.9|
|Downstream noise safety coefficient (dB):||6.1|
|Upstream line attenuation (dB):||5.0|
|Downstream line attenuation (dB):||14.6|
|Upstream output power (dBm):||7.5|
|Downstream output power (dBm):||11.9|
|DSL up time:|
2 days 14 hours 3 minutes 46 seconds
on 23-09-2021 08:31 AM
on 23-09-2021 07:52 AM
on 22-09-2021 03:20 PM
It's not possible for us to roll back the firmware. There is currently a campaign running to push out the firmware in batches, and so far we have not seen this behaviour in any router running V130.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 22-09-2021 03:12 PM
I've noticed that the router firmware has been updated recently. It's now SG4K100130.
I'm wondering if this is related to the lower sync speed as nothing else has changed my end and there are no faults being picked up on the line.
Is there any way I can go back to SG4K10002810t to test the theory?