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Fibre boost not working

CraggyMac
First Timer
Message 3 of 3

Hello

Yesterday I extended my ckntcont for 18 months and bought the fibre boost because I need a faster download speed. Since upgrading there has been no increase in my download speed. I have turned off my router for 30 minutes in two occasions but still no change. 

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2 REPLIES 2

Chris-TalkTalk
Support Team
Message 1 of 3

Hi CraggyMac,


Welcome to the Community 


If you still need assistance with this can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

Chris

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KeithFrench
Community Star
Message 2 of 3

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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