FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fibre broadband - connected without internet?

BenjaminLucas
First Timer
Message 2 of 2

Hi - so our broadband was working fine until yesterday afternoon, after which point it has not worked at all. It just says "connected without internet" meaning we can't, obviously, use the internet

I've tried switching the router off and leaving it half an hour or so before switching it back on again

We've tried resetting the router by pushing something into the recessed button for 30 seconds or so, but no avail

Any tips or pointers gratefully received.

0 Likes
1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi BenjaminLucas

 

I'm really sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

0 Likes