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Fibre broadband download speed is getting slower

richc72
Conversation Starter
Message 29 of 29

Router:  HG633

Hardware:  H.1.01

Software:  v2.00t

 

When we first got fibre broadband about 2 years ago the download speed was about 34 Mbps. It was this speed for at least the first year, but over the last six months or so I have noticed the speed has gradually been reducing. It's now less than 24 Mbps. (I am using an ethernet connection to the router, not wifi.)

 

Although this is not critical, it is still a lot less than it was initially and disappointingly not much faster than the non-fibre broadband we had before.

 

I have tried resetting the router by leaving it off for 20 minutes and then restarting (as advised previously by a TalkTalk representative) but this has had no effect.

 

Please can you advise what may be causing this.

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28 REPLIES 28

Message 21 of 29

No it's not connected to the test socket at the moment. As it's a bit of a pain to connect it this way (we run two computers off ethernet) I think the best time to move the router to the test socket is at the weekend when we don't use these computers so much.

Would the weekend be suitable for you to run your tests, and when do I have to let you know when I have connected it up? (I would probably move the router on a Friday evening).

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Message 22 of 29

Hi richc72,

 

I'm really sorry for the delay in getting back to you. Is the router still connected at the test socket at the moment?

 

Thanks

 

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Message 23 of 29

I am now in a position to connect the router to the test socket so that TalkTalk can test my connection. As it's been a few months since I last had this conversation, I was just checking if what we had planned will still be convenient.

 

I am planning on connecting the router to the test socket for this weekend. Will the tests be able to be run?

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Message 24 of 29

Hi richc72,

 

Ok thanks for the update and let us know once the router has been connected 🙂

 

Thanks

 

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Message 25 of 29

Yes, I can leave the router connected at the test socket for 48 hours, it may be in a week or two, and over the weekend if that's ok. (One of our computers doesn't have wireless so it that makes it a bit more difficult.) I'll let you know when I've connected it up this way.

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Message 26 of 29

Hi richc72 

 

Thank you. Please can you leave the router at the test socket for at least 48hrs whilst DLM is monitoring the connection in this set up?

 

Debbie

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Message 27 of 29

No, the router isn't currently connected to the test socket but is in the same place we have always had it. When I get a chance I will connect it to the test socket and check the connection speed again to ensure it isn't the home wiring. I'll let you know the results.

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Debbie-TalkTalk
Support Team
Message 28 of 29

Hi richc72

 

I've completed a line test which hasn't detected any faults and your line is in sync at 25mb.

 

Is your router currently connected at the test socket?

 

Thanks

 

Debbie

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