16-07-2018 06:07 PM - edited 16-07-2018 06:40 PM
When we first got fibre broadband about 2 years ago the download speed was about 34 Mbps. It was this speed for at least the first year, but over the last six months or so I have noticed the speed has gradually been reducing. It's now less than 24 Mbps. (I am using an ethernet connection to the router, not wifi.)
Although this is not critical, it is still a lot less than it was initially and disappointingly not much faster than the non-fibre broadband we had before.
I have tried resetting the router by leaving it off for 20 minutes and then restarting (as advised previously by a TalkTalk representative) but this has had no effect.
Please can you advise what may be causing this.
on 04-12-2018 05:22 PM
No it's not connected to the test socket at the moment. As it's a bit of a pain to connect it this way (we run two computers off ethernet) I think the best time to move the router to the test socket is at the weekend when we don't use these computers so much.
Would the weekend be suitable for you to run your tests, and when do I have to let you know when I have connected it up? (I would probably move the router on a Friday evening).
on 03-12-2018 11:05 AM
on 30-11-2018 05:50 PM
I am now in a position to connect the router to the test socket so that TalkTalk can test my connection. As it's been a few months since I last had this conversation, I was just checking if what we had planned will still be convenient.
I am planning on connecting the router to the test socket for this weekend. Will the tests be able to be run?
on 26-07-2018 11:41 AM
on 24-07-2018 03:24 PM
Yes, I can leave the router connected at the test socket for 48 hours, it may be in a week or two, and over the weekend if that's ok. (One of our computers doesn't have wireless so it that makes it a bit more difficult.) I'll let you know when I've connected it up this way.
on 23-07-2018 11:41 AM
on 23-07-2018 11:05 AM
No, the router isn't currently connected to the test socket but is in the same place we have always had it. When I get a chance I will connect it to the test socket and check the connection speed again to ensure it isn't the home wiring. I'll let you know the results.
on 17-07-2018 08:24 AM