on 19-08-2020 10:54 AM
starting yesterday my internet connection started dropping every 30 mins to an hour, and before I am asked, this was not WiFi dropping out.. this was the Adsl link disconnecting!
This morning this has now progressed to a solid amber light and have had no connectivity at all!
looking at the routers info page I can see the vdsl link is UP but I am not getting a IP address assigned and have no internet connectivity!
would love some help getting this sorted ASAP
on 20-08-2020 06:25 AM
I'm sorry to hear this.
I've completed a line test which has detected a possible fault and an engineer visit will be required.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.