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Fibre broadband router no connection - flashing and solid amber light

Ricako
First Timer
Message 3 of 3

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Hello,

starting yesterday my internet connection started dropping every 30 mins to an hour, and before I am asked, this was not WiFi dropping out.. this was the Adsl link disconnecting!

This morning this has now progressed to a solid amber light and have had no connectivity at all!


looking at the routers info page I can see the vdsl link is UP but I am not getting a IP address assigned and have no internet connectivity!

 

would love some help getting this sorted ASAP 

 

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2 REPLIES 2

Message 1 of 3

Hi Ricako

 

I'm sorry to hear this.

 

I've completed a line test which has detected a possible fault and an engineer visit will be required.

 

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

 

Thanks

 

Debbie

Ricako
First Timer
Message 2 of 3
Just to add to this the log is getting filled with this error
The WAN DHCP client process failed on Vlan36
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