Fibre broadband slowing and home telephone is check line

[robsonn]

Hi there.

From about week my fibre broadband speed drop down. The browser many times looking for the page and then telling error, can not find the page.

Second problem is the home telephone line on phone screen show "check line". I can not ring. My tel no. {removed for privacy reasons}

Best regards

[robsonn]

Hi there

There is still the same problem with the line and broadband.

If only two computers connecting to, for example youtube, the connection speed droping down and can't watch.

We using internet via cable.

On home phone still the same text: check line.

From last the enigeering visit the line be fine around one, two weeks then problems back.

The line is tested via the TalkTalk service page and shown fault again.

I hope it can be fix.

Best Regards.

[Karl-TalkTalk]

Hi

Glad this has been picked up for an engineer.  The fibre test did fail and identified an issue on the copper section of the line affecting the broadband service.

Thanks  

Karl. 

[robsonn]

I just click the service status and I get message to engineer is booked to fix it.

Thanks

[Skynet_TX]

No problem, as long as you have filled in your profile then the staff will be able to identify your account.

[robsonn]

Thanks for quick answer. A know I should not tell the telephone number but I did to be quick and easy info for the admins to try solve the probs.

[Skynet_TX]

Hi @robsonn ,

It would be worth going to the Service Centre to do a test on your phone line, this will indicate if there is currently a fault on your line. You can also access this from the ‘My Account’ site.

For one of the TalkTalk staff on this forum to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile.

Then they will hopefully be able to respond to this post tomorrow.