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Fibre connection dropping out

Safc10boxer12
Chat Champion
Message 12 of 12

Hi

 

Can someone check my connection please as it keeps dropping out

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11 REPLIES 11

Message 1 of 12
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Message 2 of 12

Hi

 

I didn't take any notice sorry will do the next time tho 

 

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Message 3 of 12

Hi Safc10boxer12,

 

Line history and authenticaiton logs aren't showing any disconnections over the weekend, did you notice if the lights changed on your router when the connection appeared to drop?

Chris

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Message 4 of 12
Hi
It's just dropped out there
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Michelle-TalkTalk
Support Team
Message 5 of 12

Hi Safc10boxer12,

 

Ok, we'll check the stability again on Monday to see how it compares over the weekend.

 

Thanks

 

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Message 6 of 12
Could've been yeah feel free to monitor it
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Michelle-TalkTalk
Support Team
Message 7 of 12

Hi Safc10boxer12,

 

Ok thanks for confirming. Did it seem to be related to the winds/heavy rain over the weekend? Would it be possible to monitor the connection and let us know if the connection does become unstable again?

 

Thanks

 

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Message 8 of 12

Hi

 

Sunday I think

 

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Michelle-TalkTalk
Support Team
Message 9 of 12

Hi Safc10boxer12,

 

Ok thanks for confirming this. The connection looks stable for almost 48hrs. Just to confirm, when did you last experience the drops in connection?

 

Thanks

 

Message 10 of 12

Hi 

 

IV only noticed it on wired connection 

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Karl-TalkTalk
Support Team
Message 11 of 12

Hi

 

All line tests are clear and I cannot see any issues remotely.

 

Are the drops only affecting wifi devices or are you seeing any drops with wired devices?

 

Is your home phone line clear of any noise etc ?

 

Thanks

Karl. 

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