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Fibre connection lost

Community Star
Message 22 of 22

Could a OCE pick this thread up please.

I have the latest Huawei Hub updated to 1.06t to fix Kernel issue. All be it the hub has been alot more stable since the firmware change it keeps dropping the Internet connection 1 or 2 times a day. There is no real explanation in the log to why, the hub it self remains on and uptime is not lost only DSL.

I have tried a old Sky Q fibre hub which never lost connection over 7 days it was connected?

I've ran a line test which shows no issues and have done the normal troubleshooting with changing cables and test socket etc.

Could I get the Sagemcom version sent out to compare please.

Steve -
Have you tried turning it off and on again!

Support Team
Message 21 of 22

Hi ste2014


Apologies for this.


I have ordered a Sagemcom hub for testing, please allow 24-48hrs for this to arrive.


Let us know how the connection compares with this router.