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Fibre connection lost

Ste_Nix14
Community Star
Message 22 of 22

Could a OCE pick this thread up please.


I have the latest Huawei Hub updated to 1.06t to fix Kernel issue. All be it the hub has been alot more stable since the firmware change it keeps dropping the Internet connection 1 or 2 times a day. There is no real explanation in the log to why, the hub it self remains on and uptime is not lost only DSL.


I have tried a old Sky Q fibre hub which never lost connection over 7 days it was connected?


I've ran a line test which shows no issues and have done the normal troubleshooting with changing cables and test socket etc.


Could I get the Sagemcom version sent out to compare please.

Steve -
Have you tried turning it off and on again!
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21 REPLIES 21

Message 1 of 22

Message 2 of 22
Thanks Debbie !
Steve -
Have you tried turning it off and on again!

Message 3 of 22

Hi Ste

 

Course you can 🙂

 

It's now switched off as requested.

 

Thanks

 

Debbie

Ste_Nix14
Community Star
Message 4 of 22

Could you check and turn off Optimization for my Sagemcom?

 

Thanks

Steve -
Have you tried turning it off and on again!

Michelle-TalkTalk
Support Team
Message 5 of 22

Hi ste,

 

I'm really glad to hear this and thanks for keeping us updated 🙂

 

Thanks

 

Message 6 of 22
Hi hope you've enjoyed your weekend.

Please to report no issues touch wood and speeds are settled at 80/D 20/U so v'happy with that 😊.

Thanks for your support on this!
Steve -
Have you tried turning it off and on again!

Message 7 of 22

Message 8 of 22
Will do! 😊
Steve -
Have you tried turning it off and on again!

Message 9 of 22

Hi ste2014

 

That's great 🙂

 

If you do experience any further issues then please let us know.

 

Debbie

Message 10 of 22
Hub received and set up. Touch wood no issues as seen with last Hub. All running fine and devices playing nicely 🤞
Steve -
Have you tried turning it off and on again!

Message 11 of 22

Hi ste2014

 

No problem 🙂

 

Thanks

 

Debbie

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Message 12 of 22
As ever, thank-you! 😊
Steve -
Have you tried turning it off and on again!

Message 13 of 22

Hi ste2014

 

The Sagemcom WIFI hub is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Message 14 of 22
Yes Chris, can I get another Sagemcom sent to me please to finally compare results.
Steve -
Have you tried turning it off and on again!

Chris-TalkTalk
Support Team
Message 15 of 22

Hi ste2014,

 

Sorry to hear that the you experienced problems with the Sagemcom, are you back using the Huawei?

Chris

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Message 16 of 22
I had to send Sagemcom straight back. Was not allowing devices to connect to Internet even though devices were connected to hub correctly including wired. Hub was also very buggy could not navigate the interface.
Steve -
Have you tried turning it off and on again!
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Message 17 of 22

Hi Ste

 

Thanks for keeping us updated 🙂

 

Please let us know if you do experience any further issues.

 

Debbie

Message 18 of 22
Hi Debbie,

Router received and set up. I will post back here if I face any issues. Its on a older firmware so dreding it updating incase it has the DNS issue 😬
Steve -
Have you tried turning it off and on again!
0 Likes

Message 19 of 22

Hi ste2014

 

No problem 🙂

 

Thanks

 

Debbie

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Message 20 of 22
Thank you Debbie!
Steve -
Have you tried turning it off and on again!