FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fibre connection problem

LPP56
Popular Poster
Message 10 of 10

Hi,

 

I'm currently having connection issues with my fibre broadband.

The problem started off as an occasional issue but is slowly getting worse.

The router seems to having problems keeping a connection going which is affecting internet and talktalk tv. 

My son ran a test within my talktalk account and said it reports a connection issue.

He has also unplugged the router and connected a wired handset in the test socket of the master and said the line is free of any interference noise.

I have the D Link 3782 router.

 

I welcome any help or advise with this problem.

 

Thank you

 

0 Likes
9 REPLIES 9

Message 1 of 10

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

Message 2 of 10

Hi,

 

Thanks for the update and I'll let you know how it goes.

 

Thank you

0 Likes

Karl-TalkTalk
Support Team
Message 3 of 10

Hi

 

Router now on the way to you.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

Message 4 of 10

Hi,

 

Thanks for the quick response. 

That would be great if you could arrange that for me.

It would be nice to resolve this problem with a simply fix or at least exclude the router from it.

 

Thanks again

Message 5 of 10

Hi LPP56,

 

Thanks for confirming this. Would you like us to send a replacement router for testing purposes to rule this out?

 

Thanks

 

0 Likes

Message 6 of 10

Good Morning,

 

Yes the router is still connected to the test socket. I'm afraid I only have the one router.

The problem is a intermittent one, certainly seems to be random to me as far as reliability goes.

The issue affects the wired and wireless internet connection.

 

Thanks for the help

0 Likes

Message 7 of 10

Hi Biomechanic,

 

I'm sorry to hear this. Please can you create your own thread and we can look into this further for you.

 

Thanks

 

0 Likes

Michelle-TalkTalk
Support Team
Message 8 of 10

Hi LPP56,

 

I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault, however I can see a few re-connections on the line.

 

Is the router still connected to the test socket at the moment? Do you have a alternative router that you could test with?

 

Thanks

 

0 Likes

Biomechanic
Conversation Starter
Message 9 of 10

Sorry, can't help you, but I can commiserate with you, I'm having the same trouble.

 

My connection has dropped 33 times today - if I wasn't a placid person, I would throw their router out thwe window, cancel the contract and go with BT, The Post Office or Sky...

 

In fact, there's food for thought...

John Alan Seymour
0 Likes