Fibre connection problem

[LPP56]

Hi,

I'm currently having connection issues with my fibre broadband.

The problem started off as an occasional issue but is slowly getting worse.

The router seems to having problems keeping a connection going which is affecting internet and talktalk tv. 

My son ran a test within my talktalk account and said it reports a connection issue.

He has also unplugged the router and connected a wired handset in the test socket of the master and said the line is free of any interference noise.

I have the D Link 3782 router.

I welcome any help or advise with this problem.

Thank you

[Karl-TalkTalk]

No Problem 🙂

Karl 

[LPP56]

Hi,

Thanks for the update and I'll let you know how it goes.

Thank you

[Karl-TalkTalk]

Hi

Router now on the way to you.

Thanks

Karl. 

[LPP56]

Hi,

Thanks for the quick response. 

That would be great if you could arrange that for me.

It would be nice to resolve this problem with a simply fix or at least exclude the router from it.

Thanks again

[Michelle-TalkTalk]

Hi LPP56,

Thanks for confirming this. Would you like us to send a replacement router for testing purposes to rule this out?

Thanks

[LPP56]

Good Morning,

Yes the router is still connected to the test socket. I'm afraid I only have the one router.

The problem is a intermittent one, certainly seems to be random to me as far as reliability goes.

The issue affects the wired and wireless internet connection.

Thanks for the help

[Michelle-TalkTalk]

Hi Biomechanic,

I'm sorry to hear this. Please can you create your own thread and we can look into this further for you.

Thanks

[Michelle-TalkTalk]

Hi LPP56,

I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault, however I can see a few re-connections on the line.

Is the router still connected to the test socket at the moment? Do you have a alternative router that you could test with?

Thanks

[Biomechanic]

Sorry, can't help you, but I can commiserate with you, I'm having the same trouble.

My connection has dropped 33 times today - if I wasn't a placid person, I would throw their router out thwe window, cancel the contract and go with BT, The Post Office or Sky...

In fact, there's food for thought...