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Fibre constantly dropping out

JK555
First Timer
Message 3 of 3

I recently switched to fibre broadband (as an existing talktalk customer) and have had constant problems with the connection. It is now dropping out every couple of minutes making it impossible to work from home. Also since the switch, my landline is dead, despite this still being part of my package. 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi JK555,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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Skynet_TX
Community Star
Message 2 of 3

Hi @JK555,

 

If the landline is dead then this may indicate something has not been done correctly when moving your line over to fibre, this could also be having an impact on your broadband signal.

 

It would be worth going to the Service Centre to ‘Run a live connection test’ on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

 

If your master phone socket has a test socket then you could also try the landline phone & router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post within a working day or two.