on 15-09-2019 10:06 PM
i noticed on the Saturday night, 14 September, that my Netflix was buffering. I completed a speed test from the talktalk website and download speed was 5Mbps and upload was 8Mbps. I was expect around 36Mbps the upstream was the same.
Sunday morning, 15 September, I ran the speed test and everything seemed back to normal. I was getting 36Mbps downstream.
Sunday evening came and and back to 5Mbps. Spent hour on webchat and got nowhere, spent an hour on the phone and now a new router being sent out.
Should I expect this to fix it? I did change the router to a TP-Link router for a few minutes this evening, and downstream was still 5Mbps. I have put the talktalk router back in the test socket.
Any advice greatful
16-09-2019 08:58 PM - edited 16-09-2019 09:04 PM
Have to agree with you the problem should exist throughout the day or randomly if the router was bad/temperamental in any way. This seems to be something else but probably too technical for me at this point hopefully it's escalated and sorted once and for all and the costs involved with getting the engineer out not a complete waste.
Will give an update tomorrow evening hopefully I'll be able to get online 🙂
Forgot to mention all my tests are done on a wired connection to my desktop and with no other devices on there the issue does occur. Due to how slow it gets doing anything other than basic browsing (loading web pages, email) everything else is difficult at these speeds. If it was throttled to around 20mb I'd be able to do stuff with it haha in case anyone is listening in 😛
on 16-09-2019 08:50 PM
I am not sure how replacing the router is going to help us. I smell a rat that it keeps getting "throttled" during peak times.
I have the new router coming so I will keep you posted on my outcome, I will be interested in your findings also.
on 16-09-2019 08:33 PM
I'm having this exact same issue for the past couple days as well where my download speed plummets to around 5-10mb instead of 75mb normally. Had an outreach engineer come and have a look today and said it was either a router issue or a problem at talktalks end so have a router coming tomorrow but the speed drops in the evening to midnight every day. My upload isn't affected much other than being a bit jittery in the graphs and slightly slower when the issue happens. My router has always had an issue when reconnecting to the network when powered off and on so will be happy if this new router solves that at least but I'm thinking the speed plummet issue might be something else since it happens every day at the same sort of time.
on 16-09-2019 08:51 AM
on 16-09-2019 08:44 AM
I did about 60 speedtests from the talktalk speedtest on sunday night from 18:00 to 20:30.
I can run another tonight, do you want me to post the results on here?
on 16-09-2019 08:12 AM
on 16-09-2019 07:03 AM
as expected done a speed test this morning and down is 37.7 and up is 7.
I will I’ll check the speeds again when I am home and throughout the evening and see when it drops.