on 13-12-2020 12:28 AM
I have been with talktalk about 12 years now, and the last 2 with fibre 67 with a minimum guaranteed speed of 51mb, unfortunately that has not been the case a single day. max speed ever has been around 43mb, I have reported it several times, with no improvement, I have now tried to report it yet again but the service center suggests it is my home setting when in fact I have not changed since last time I did the same check. I now have had enough but my contract doesn't end for another year and leaving would mean to pay a penalty , has anybody had a similar problem or know how to solve it? Also trying to contact them by live chat but finding hard to find the link, they used to have great customer service, not anymore.
on 21-12-2020 09:55 AM
on 21-12-2020 09:24 AM
on 18-12-2020 08:57 AM
on 17-12-2020 08:46 AM
Thank you. Would it be possible to keep the router connected at the test socket for a few days as it can take DLM up to 48hrs to start making changes to the speed if the connection remains stable?
on 16-12-2020 06:03 PM
I did that on sunday with one of your colleagues over the chat and he said the problem was fixed but nothing has improved, in fact yesterday I recorded speeds as low as 1mbps, today it's slightly better at 39mbps but still nowhere near the minimum guaranteed of 49mbps nor the estimated 51mbps-80mbps that service centre says. I will plug it in the test socket again with the microfilter until I hear from you again. Thank you.
on 16-12-2020 10:52 AM
Thank you. I've run a test on the line which hasn't detected a fault. Does your master socket have a test socket? If it does then would it be possible to connect the microfilter and router at the test socket so we can see if DLM starts to make any changes to the sync speed please?
on 15-12-2020 08:26 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 13-12-2020 12:49 AM
Live Chat will show as available after 9am, @ainarita, in a link if you scroll down this page:
You can also ring 03451 720046 Monday to Saturday (not Sunday), also after 9am.
Staff will be back on here from Monday to Friday.
If you need help from them, please complete your community forum profile details. Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save.