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Fibre - not working since install

Eskimo
Chatterbox
Message 4 of 4

My service has not worked since set up. FTTP_XXXXXX. Amber light, lots of phone calls - no follow up from TalkTalk. What am I supposed to do. What are my cancellation rights?

3 REPLIES 3

martswain
Philosopher
Message 1 of 4

@JElson72 from your previous topic it would seem that you have FIBRE 150 (g.fast) which comes over the phone line and also needs a separate modem.

 

This customer has full FTTP and it is impossible to connect the incoming fibre cable to the TT HUB !

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KeithFrench
Community Star
Message 2 of 4

For future fibre you do indeed need a separate modem. For all future fibre support, please see:-

 

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre 

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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JElson72
Chatterbox
Message 3 of 4

I had the same issue....one month, 4 engineers and several missed engineer appointments later it just got fixed yesterday by an engineer who actually knew what he was doing. If you have the TalkTalk Hub Router you may also need a modem connected to it....as I did

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