on 19-07-2019 12:33 PM
Over the last 8 months I've noticed a degradation in my line speed. Over a period of about 5 days the line speed will drop from 26 mbps to under 10 mbps. The wifi connection will drop from 26mbps to under 5 mbps. If I reboot the HG633 router my line speed will achieve the 26 mbps again.
I have noticed from the forum that several people have had this problem which seems to have been resolved by replacing the router to a DSL3782.
Is it possible to send me a replacement DSL3782 router.
on 05-08-2019 08:27 AM
on 04-08-2019 11:44 AM
The new super router has been running for two weeks now and is performing well at a constant 26 mbps. The wifi signal is also greatly improved.
I would be obliged if you could arrange for a returns bag to be sent to me for the old router.
on 22-07-2019 03:02 PM
on 22-07-2019 02:17 PM
Thanks for your reply.
If the connection improves with the replacement router then please can you keep this and return your old router using the returns bag.
on 22-07-2019 06:24 AM
on 19-07-2019 01:14 PM
Can't see any issues with your line or connection remotely.
I'll get a different model router out so we can monitor this.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 19-07-2019 12:43 PM
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
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