Fibre speed boost not working

[pbutler53]

I upgraded to fibre fast last week. The order has gone through and contract updated, but my speed and settings remain the same as standard fibre - 38mbps.

[pbutler53]

Thanks. I'm pretty sure that's what was ordered. In any case, I've replied to the personal mssg.

[Arne-TalkTalk]

Hi @pbutler53

Ive checked your order and the Fibre speed boost was not part of the order, I can fix this for you, but first I need you to answer some data protection questions. I have sent you a personal message on to your community profile. 

Once you reply I can fix this for you. 

Regards

[pbutler53]

Tried modem power off for 30 mins but still no different.

[pbutler53]

Upgraded to fast fibre*