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Fibre speed boost

First Timer

Hi, when I moved in February fibre wasnt available but I was told I could renew my contract and when fibre becomes available I could have fibre with speed boost for £25 which was th service I had before.


I managed to get fibre a few months ago when more was added to the exchange and was told to see how I got on with standard fibre before adding the boost for some reason??


I'd like to add the boost at the price I was told +£2.50 but that's not what its showing on my account if I was to add it myself.


Maybe an OCE can add it for me at the price I was told or better :))



Community Star

I would get in touch with the Loyalty team, try Live chat when available, I am sure they will be happy to add the Boost at that price. I take it that you do have the extra headroom on your speed to make this beneficial?